JOHN PATRICK CARABALLO
2019 DAYBREAK COURT VACAVILLE,CA
Summary
Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Excellent technical and communication skills coupled with training in computers, phones, and next gen technology.
Overview
6
6
years of professional experience
Work History
Sales Associate
Fugitive Toys
01.2021 - Current
- Educated multi-level retail associates about product attributes and benefits.
- Managed approximately 10+ calls, messages per day from customers.
- Improved customer satisfaction with targeted training programs for retail staff on product features and benefits.
- Increased sales revenue by establishing and nurturing relationships with key retail clients.
- Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Information Technology Student Assistant
State Compensation Insurance Fund
01.2020 - 03.2020
- Assisted in the creation of an online helpdesk ticketing system to streamline requests for IT services and improve response times.
- Facilitated effective communication between IT department and end-users through clear explanations of complex technical concepts.
- Assisted in the development of IT training materials to help users become more proficient with campus technology resources.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
Information Technology Specialist
Travis Unified School District
06.2018 - 08.2018
- Providing strategic technology support services and tools in classrooms and offices.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Installed and configured software and hardware.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
Education
Bachelor of Arts - Communication Studies
California State University - Sacramento
Sacramento, CA05.2023
Associate of Arts - Communication Studies
Solano Community College
Fairfield, CA12.2021
High School Diploma -
Vanden High School
Fairfield, CA06.2018
Skills
- Able to type 60 words per minute
- 6 Months Information technology support
- Able to think Independently and Quickly Resolve Problems
- Customer Service
- Teamwork and Collaboration
- Time Management
Languages
English
Full Professional
Tagalog
Professional Working
Timeline
Sales Associate
Fugitive Toys
01.2021 - Current
Information Technology Student Assistant
State Compensation Insurance Fund
01.2020 - 03.2020
Information Technology Specialist
Travis Unified School District
06.2018 - 08.2018
Bachelor of Arts - Communication Studies
California State University - Sacramento
Associate of Arts - Communication Studies
Solano Community College
High School Diploma -
Vanden High School
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