Results-driven Operations Leader with a proven track record of scaling teams and businesses in diverse industries, including marketing, hospitality, and nonprofit sectors. Adept at driving operational excellence, fostering team culture, and designing processes that enable organizational growth and efficiency. Passionate about mission-driven initiatives that enhance mental health and wellness.
Hi, I’m
Courtney Green
Boise,Idaho
Summary
Overview
8
years of professional experience
Work History
Ampersand StudiosBoise, Idaho
Director of Operation
06.2021 - Current
Job overview
- Scaled team size and revenue by 150% in 18 months, transforming a photo studio into a full-service marketing agency
- Built and implemented new project management systems, workflows, and organizational processes that improved efficiency
- Added three new revenue-generating services by identifying market needs and aligning with the company’s strengths
- Cultivated a high-performing, engaged team culture that contributed to employee retention and productivity
Better Business BureauBoise, Idaho
Digital Communications + Public Relations Manager
09.2019 - 06.2021
Job overview
- Spearheaded media and public relations strategies to build and protect brand reputation, ensuring alignment with organizational goals
- Designed and executed social media strategies that optimized engagement and drove awareness of core initiatives
- Collaborated with cross-functional teams to deliver impactful internal and external communications campaigns
Pinot’s PaletteLas Vegas, NV
Studio Manager
09.2017 - 09.2018
Job overview
- Oversaw studio operations, including scheduling, inventory management, and special event coordination
- Delivered exceptional customer service while managing administrative tasks, accounting supervision, and social media marketing
Three Sticks WinesSonoma, CA
Concierge of VIP Services & Event Coordinator
07.2016 - 09.2017
Job overview
- Personalized high-end experiences for VIP clientele, adhering to strict confidentiality agreements
- Coordinated events from planning through execution, ensuring flawless guest experiences
- Enhanced operational efficiency by introducing a reservation system that improved team accuracy and client satisfaction
Education
Culinary Institute of America
Bachelor of Professional Studies from Business Management
University Overview
GPA: 3.45
Culinary Institute of America
Associates Degree from Baking and Pastry Arts
University Overview
Skills
- Strategic Operations Planning
- Team Leadership & Growth
- Project & Workflow Management
- Cross-functional Collaboration
- Customer Experience Excellence
- Process Design & Optimization
- Marketing & Brand Strategy
- Strategic planning
- Resource allocation
- Quality assurance
Languages
ASL
Limited
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionPaid time off4-day work weekTimeline
Director of Operation
Ampersand Studios
06.2021 - Current
Digital Communications + Public Relations Manager
Better Business Bureau
09.2019 - 06.2021
Studio Manager
Pinot’s Palette
09.2017 - 09.2018
Concierge of VIP Services & Event Coordinator
Three Sticks Wines
07.2016 - 09.2017
Culinary Institute of America
Bachelor of Professional Studies from Business Management
Culinary Institute of America
Associates Degree from Baking and Pastry Arts
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