Courtney Green
Boise,Idaho
Summary
Results-driven Operations Leader with a proven track record of scaling teams and businesses in diverse industries, including marketing, hospitality, and nonprofit sectors. Adept at driving operational excellence, fostering team culture, and designing processes that enable organizational growth and efficiency. Passionate about mission-driven initiatives that enhance mental health and wellness.
Overview
8
8
years of professional experience
Work History
Director of Operation
Ampersand Studios
Boise, Idaho
06.2021 - Current
- Scaled team size and revenue by 150% in 18 months, transforming a photo studio into a full-service marketing agency
- Built and implemented new project management systems, workflows, and organizational processes that improved efficiency
- Added three new revenue-generating services by identifying market needs and aligning with the company’s strengths
- Cultivated a high-performing, engaged team culture that contributed to employee retention and productivity
Digital Communications + Public Relations Manager
Better Business Bureau
Boise, Idaho
09.2019 - 06.2021
- Spearheaded media and public relations strategies to build and protect brand reputation, ensuring alignment with organizational goals
- Designed and executed social media strategies that optimized engagement and drove awareness of core initiatives
- Collaborated with cross-functional teams to deliver impactful internal and external communications campaigns
Studio Manager
Pinot’s Palette
Las Vegas, NV
09.2017 - 09.2018
- Oversaw studio operations, including scheduling, inventory management, and special event coordination
- Delivered exceptional customer service while managing administrative tasks, accounting supervision, and social media marketing
Concierge of VIP Services & Event Coordinator
Three Sticks Wines
Sonoma, CA
07.2016 - 09.2017
- Personalized high-end experiences for VIP clientele, adhering to strict confidentiality agreements
- Coordinated events from planning through execution, ensuring flawless guest experiences
- Enhanced operational efficiency by introducing a reservation system that improved team accuracy and client satisfaction
Education
Bachelor of Professional Studies - Business Management
Culinary Institute of America
Associates Degree - Baking and Pastry Arts
Culinary Institute of America
Skills
- Strategic Operations Planning
- Team Leadership & Growth
- Project & Workflow Management
- Cross-functional Collaboration
- Customer Experience Excellence
- Process Design & Optimization
- Marketing & Brand Strategy
- Strategic planning
- Resource allocation
- Quality assurance
Languages
ASL
Limited
References
References available upon request.
Timeline
Director of Operation
Ampersand Studios
06.2021 - Current
Digital Communications + Public Relations Manager
Better Business Bureau
09.2019 - 06.2021
Studio Manager
Pinot’s Palette
09.2017 - 09.2018
Concierge of VIP Services & Event Coordinator
Three Sticks Wines
07.2016 - 09.2017
Bachelor of Professional Studies - Business Management
Culinary Institute of America
Associates Degree - Baking and Pastry Arts
Culinary Institute of America
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