Courtney Green
New Caney,USA
Overview
11
11
years of professional experience
Work History
Office Coordinator/Caseworker
Grant Works
Austin, TX/Remote
10.2018 - 01.2024
- Answer customer inquiries regarding Homeowner Assistance Program (HAP) 2017 Hurricane Harvey Homeowner Assistance Program.
- Order office supplies.
- Sort and deliver mail.
- Collect acceptable documentation to complete HAP application.
- Process customers applications in timely manner using TIGR system.
- Manage customer files while protecting confidential records.
- Travel to application intake sessions.
Rehabilitation Assistant
Texas Workforce Commission
Austin, TX
06.2018 - 10.2018
- Establishes service authorizations for assistive technology designated to customers.
- Receives and pay invoices in RehabWorks database.
- Performs entry level to moderately complex human services and rehabilitation support work.
- Performs routine caseload support service such as creating, maintaining, and reviewing technical case management forms and files for accuracy utilizing the electronic case management system.
- Maintains appropriate business relationships with providers, businesses, customers and staff.
- Prepares and reviews reports for accuracy on monitored services.
- Provides casework services and assistance to the VR Counselor in certification of eligibility.
- Provides service delivery tasks and utilize the electronic case management system and other agency supported software programs.
- Provide initial screening for individuals applying for VRS service programs.
- Participates in Vocational Rehabilitation Services (VRS) training
- Furnishes information regarding Texas Workforce Solutions Vocational Rehabilitation Services (TWS/VRS) Program, services and requirements to applicants, customers, families, vendors, businesses and the general public.
Adult Protective Services Facility Investigator I
Texas Health and Human Services Commission
Austin, TX
11.2017 - 05.2018
- Interviewed and obtained written statements from potential witnesses, staff, and clients concerning the allegation of abuse, neglect, or exploitation of clients.
- Prepared and entered data for reports summarizing the facts obtained during the investigations including findings as to whether abuse, neglect, or exploitation could be confirmed.
- Collected evidence pertinent to the investigation such as progress notes, medical records, photographs, and physical evidence.
- Participated in case conference and meetings with supervisors and peers regarding case determination as to confirmed, unconfirmed, inconclusive, or unfounded disposition.
- Attended scheduled staff meetings and participated in continuous training.
Child Support Officer I
Office of the Attorney General
Austin, TX
09.2017 - 10.2017
- Conducted detailed in-office investigations to locate, identify, and legally attach financial holdings and other identified assets
- Documented all actions taken, to include verification of customers' personal demographic information
- Researched case information on the Texas Child Support Enforcement System (TXCSES); maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states' IV-D regulations
Switchboard/Mail Room Attendant
Alvin Community College
Alvin, TX
09.2016 - 10.2016
- Transferred 300 incoming calls weekly
- Sorted and delivered mail
Graduate Intern
Alvin Community College
Alvin, TX
05.2016 - 08.2016
- Assisted the Offices of the Vice President of Student Services, Academic Advising, Admissions, Disability Services, Financial Aid, Registrar, Retention and Student Success, Student Activities, and Upward Bound
- Analyzed compliance policies in regard to Title IX, Clery Act, VAWA and FERPA
- Navigated Ellucian Colleague and National Student Clearinghouse databases to look up student records
- Managed the Smoking Cessation webpage
- Greeted visitors and responded to telephone and in-person requests
- Assisted 200 students in the admissions department on the weekly basis
Office Assistant
Texas A&M University San Antonio
San Antonio, TX
02.2014 - 09.2014
- Responsible for departmental filing, printing, and scanning
- Set up student advising appointments
- Assisted faculty with special projects
- Provided excellent customer service
Office Assistant
St. Philip's College Department of Health and Science
San Antonio, TX
10.2012 - 08.2013
- Assisted the Offices of the Vice President of Student Services, Academic Advising, Admissions, Disability Services, Financial Aid, Registrar, Retention and Student Success, Student Activities, and Upward Bound
- Analyzed compliance policies in regard to Title IX, Clery Act, VAWA and FERPA
- Navigated Ellucian Colleague and National Student Clearinghouse databases to look up student records
- Managed the Smoking Cessation webpage
- Greeted visitors and responded to telephone and in-person requests
- Assisted 200 students in the admissions department on the weekly basis
Education
Master - Sociology
University of Houston, Clear Lake
Houston, TX12.2016
Bachelor - Criminology
Texas A&M University-San Antonio
San Antonio, TX12.2014
Associate - Sociology in Liberal Arts
St. Philip's College
San Antonio, TX12.2013
Skills
- Case Management
- Communication skills
- Data entry
- Microsoft Office (6 years)
- Interviewing (Less than 1 year)
- Organizational Skills (6 years)
- Customer Service (6 years)
- Application Support
- Documentation
- HIPAA
Accomplishments
Member of Alpha Kappa Delta Sociology Honor Society, Alpha Phi Sigma Criminal Justice Honor Society, and Phi Theta Kappa Honor Society. Achieved Magna Cum Laude distinction and received awards including Phi Theta Kappa Volunteer Award and Hall of Honor Award. Inducted into Omicron Delta Kappa National Leadership Society for leadership qualities. St. Philip's College Academic Achievement Award recipient.
Timeline
Office Coordinator/Caseworker
Grant Works
10.2018 - 01.2024
Rehabilitation Assistant
Texas Workforce Commission
06.2018 - 10.2018
Adult Protective Services Facility Investigator I
Texas Health and Human Services Commission
11.2017 - 05.2018
Child Support Officer I
Office of the Attorney General
09.2017 - 10.2017
Switchboard/Mail Room Attendant
Alvin Community College
09.2016 - 10.2016
Graduate Intern
Alvin Community College
05.2016 - 08.2016
Office Assistant
Texas A&M University San Antonio
02.2014 - 09.2014
Office Assistant
St. Philip's College Department of Health and Science
10.2012 - 08.2013
Master - Sociology
University of Houston, Clear Lake
Bachelor - Criminology
Texas A&M University-San Antonio
Associate - Sociology in Liberal Arts
St. Philip's College