Courtney M Green
Philadelphia,PA
Summary
Customer service and leadership professional with a record of exceeding service goals through clear communication and reliable support. Coordinate community initiatives that improve participation and satisfaction. Provide consistent customer-facing service and operational support across program needs.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Home Heath Aide
A1 Homecare
Philadelphia, Pennsylvania
08.2019 - Current
- Administered medications following prescribed schedules and guidelines.
- Monitored client health conditions, reporting changes to healthcare professionals.
- Provided personal care to clients, assisting with hygiene and household tasks.
- Developed trusting relationships with clients to enhance emotional well-being.
- Maintained accurate records of daily client services and care provided.
- Prepared meals and snacks according to prescribed dietary requirements.
- Ensured clean, organized environments to promote client safety and happiness.
- Followed HIPAA regulations to protect confidentiality of sensitive information.
Community Activist
Southwark Development Corporation
Philadelphia, PA
08.2005 - Current
- Assessed residents' needs and advocated for essential resources.
- Coordinated volunteers for neighborhood clean-up initiatives to promote community involvement.
- Enhanced engagement and participant satisfaction in summer and after-school programs.
- Ensured seniors' comfort and happiness at events while adhering to dietary guidelines.
- Distributed grocery items from share program to community members in need.
Labor Worker
Tradesmen International LLC
Macedonia, OH
08.2017 - 01.2018
- Coordinated delivery of materials, tools, and equipment from trucks to skilled workers to support timely project completion.
- Removed debris from work sites to enhance productivity and minimize safety hazards.
- Communicated with supervisor to ensure alignment on job progress and material requirements.
- Regularly cleaned work areas and equipment to uphold safety standards.
- Executed tasks independently, ensuring accountability and completion without direct supervision.
Sales Person
J&J Marketing
Philadelphia, PA
09.2014 - 01.2015
- Cultivated customer relationships from initial contact to transaction closure, fostering repeat business.
- Expanded client base through exceptional customer service and effective telecommunication skills.
- Developed key customer relationships that contributed to increased sales.
- Assisted customers in identifying needs with targeted questions and recommended merchandise.
- Resolved customer complaints promptly, significantly improving customer satisfaction.
- Resolved inquiries and addressed issues by clearly explaining promotions and store policies.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
Sales Person
Banco Management
Philadelphia, PA
03.2013 - 06.2014
- Cultivated trust and loyalty through professional customer interactions, leading to repeat business.
- Maintained strong relationships with customers from initial contact to closing, ensuring satisfaction and retention.
- Expanded client bases by fostering strong relationships and providing exemplary service.
- Delivered exceptional support for sales and service needs to every customer.
- Created positive, energetic atmosphere on sales floor, enhancing overall customer experience and engagement.
- Responded to inquiries and resolved issues by clearly explaining promotions and policies.
Teacher's Assistant
Apple Blossom Learning Tree
Philadelphia, PA
02.2010 - 05.2010
- Supervised children during activities, fostering engagement and enhancing their learning experience.
- Maintained developmentally appropriate environment, promoting children's growth and development.
- Supported individual student needs through personalized attention and encouragement.
- Assisted teachers in preparing lesson materials for varied learning activities.
- Balanced schedules to optimize rest, play, and educational periods.
- Employed diverse materials for exploration and manipulation, enriching learning and imaginative play.
- Maintained daily records of activities, behaviors, meals, and naps.
- Ensured toys were clean for safe and hygienic use., play equipment, dishes, and surfaces to ensure sanitary conditions.
Housekeeper
Clean Tech
Philadelphia, PA
08.2006 - 01.2007
- Executed thorough cleaning of bathrooms, including toilets, tubs, showers, and sinks.
- Swept, mopped floors, vacuumed carpets, and dusted furniture for a polished appearance.
- Maintained cleanliness in residential and commercial spaces using eco-friendly products.
- Cleared trash bins regularly to ensure a tidy and hygienic environment. throughout the property to maintain cleanliness.
- Organized cleaning schedules to ensure timely task completion.
- Performed regular inventory checks for cleaning supplies and equipment to ensure availability for efficient operations.
- Engaged with clients to assess specific needs and preferences, tailoring services for enhanced satisfaction.
- Addressed client concerns promptly, contributing to high levels of satisfaction and repeat business.
Teacher's Assistant
Meredith Pre-School
Philadelphia, PA
09.2003 - 06.2004
- Addressed individual student needs through personalized attention and encouragement, fostering academic growth.
- Collaborated with teachers to prepare tailored lesson materials for diverse learning activities.
- Facilitated classroom management by fostering a positive, engaging environment.
- Streamlined organization of educational resources and supplies, enhancing classroom efficiency.
- Supervised students during recess and transitions to ensure safety and compliance.
- Participated in activities with children to promote engagement and teamwork.
- Established positive relationships with students, parents, fellow teachers, and school administrators.
Education
Diploma -
Horace Howard Furness High School
Philadelphia, PA01-2005
Skills
- Community engagement
- Child care management
- Client development
- Customer service excellence
- Effective communication
- Networking
- Organizational skills
- Time management
- Multi-tasking
- Business promotion
Certification
First Aid, CPR, AED Certified
Osha Certified
Timeline
Home Heath Aide
A1 Homecare
08.2019 - Current
Labor Worker
Tradesmen International LLC
08.2017 - 01.2018
Sales Person
J&J Marketing
09.2014 - 01.2015
Sales Person
Banco Management
03.2013 - 06.2014
Teacher's Assistant
Apple Blossom Learning Tree
02.2010 - 05.2010
Housekeeper
Clean Tech
08.2006 - 01.2007
Community Activist
Southwark Development Corporation
08.2005 - Current
Teacher's Assistant
Meredith Pre-School
09.2003 - 06.2004
Diploma -
Horace Howard Furness High School