Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Courtney Greene

North Fort Myers,US

Summary

Diligent professional always ready for challenging work. Completes assignments on time and consistently exceeds performance targets. Reliable in completing quality work and following safety protocols.

Overview

11
11
years of professional experience

Work History

Fulfillment Warehouse Associate

Amazon
Estero
05.2021 - 04.2022
  • Enhanced operational efficiency by 60% through the scanning, distribution, and sorting of packages, effectively optimizing workflows that facilitate order fulfillment.
  • Achieved a 10% reduction in packing inaccuracies by organizing the creation and implementation of automated error-checking systems, thereby boosting product accuracy and ensuring customer satisfaction.
  • Promoted safety awareness via tracking reports, leading to a 30% reduction in workplace incidents by enabling focused safety measures.

Passenger Service Agent

G2 Secure Staff
Fort Myers
06.2021 - 11.2021
  • Reduced passenger check-in durations by 15% by assisting with wheelchairs and analyzing boarding time data to identify and alleviate workflow bottlenecks.
  • Developed and instituted standardized onboarding documentation.

Substitute Teacher

Lee County Schools
Fort Myers
08.2021 - 05.2021
  • Tailored instructional methods based on student assessment analysis, addressing diverse learning needs and enhancing data-driven academic results.
  • Boosted classroom interaction and pacing by utilizing student performance data to guide lesson development.

Call Center Representative

Alta Resources
Fort Myers
06.2018 - 06.2019
  • Managed over 50 customer inquiries each day, achieving a 95% resolution rate on the first call, which ensured prompt and effective issue handling.
  • Conducted thorough investigations into intricate billing disputes, fostering greater customer trust and aiding in the enhancement of retention rates.

Parent Educator

Children's Advocacy Center
Fort Myers
04.2011 - 05.2017
  • Provided educational workshops to more than 100 families, monitoring engagement metrics to customize program delivery for optimal effectiveness.
  • Created and evaluated outcome-oriented surveys to enhance program content, leading to increased participant retention and satisfaction levels.

Education

Certificate - Data Mining & Analytics

DeVry University
Naperville, IL
08.2025

MBA - Business Management Leadership

Grand Canyon University
Arizona City, AZ
08.2021

Postgraduate Certificate - Business Management

Argosy University
Sarasota, FL
06-2011

B.S. - Public Administration

Florida Southwestern State College
Fort Myers, FL
05-2010

Skills

  • SQL
  • Pallet jack operations
  • Problem-solving
  • Leadership and team building
  • Product verification
  • Merchandise staging
  • Pallet building
  • Workplace cleanliness
  • Loading and unloading
  • Excel (Solver, VLOOKUP, Pivot Tables)
  • Tableau
  • Dashboard design
  • Workflow optimization
  • Python (Pandas)
  • Power BI
  • Client support
  • Data analysis
  • Metric development
  • Collaboration
  • Scheduling

References

References available upon request.

Timeline

Substitute Teacher

Lee County Schools
08.2021 - 05.2021

Passenger Service Agent

G2 Secure Staff
06.2021 - 11.2021

Fulfillment Warehouse Associate

Amazon
05.2021 - 04.2022

Call Center Representative

Alta Resources
06.2018 - 06.2019

Parent Educator

Children's Advocacy Center
04.2011 - 05.2017

Certificate - Data Mining & Analytics

DeVry University

MBA - Business Management Leadership

Grand Canyon University

Postgraduate Certificate - Business Management

Argosy University

B.S. - Public Administration

Florida Southwestern State College

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