Courtney Gritzner
Manchester
Summary
Dedicated professional with experience at Imagine the Possibilities, skilled in advocating for clients' needs and fostering independence. Proficient in medication management and building strong relationships through active listening. Successfully implemented personalized care plans, enhancing clients' quality of life while collaborating with multidisciplinary teams to achieve positive outcomes.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Imagine the Possibilities
02.2025 - 11.2025
- Assisted individuals with daily living activities, fostering independence and enhancing quality of life.
- Implemented personalized care plans to meet unique needs of clients, ensuring consistency in support.
- Collaborated with multidisciplinary teams to develop strategies for behavioral management and skill development.
- Monitored client progress and documented changes in behavior or condition, maintaining accurate records for review.
- Provided emotional support through active listening and engaging clients in meaningful conversations and activities.
- Advocated for clients' rights and preferences, facilitating communication between clients and their families or guardians.
- Participated in ongoing professional development to enhance skills related to direct support services and client engagement.
- Maintained clean, safe, and well-organized patient environment.
Special Education Paraprofessional
Waterloo Community School District
08.2022 - 02.2025
- Assisted teachers in implementing individualized education plans for students with diverse needs.
- Supported classroom management by reinforcing behavioral expectations and promoting positive interactions.
- Collaborated with educators to adapt instructional materials for accessibility and engagement.
- Monitored student progress and provided feedback to support learning objectives effectively.
- Engaged students in activities that fostered social skills and emotional development.
- Maintained a safe, supportive environment conducive to learning for all students.
- Communicated with parents about student needs and progress to enhance home-school collaboration.
- Participated in professional development opportunities to improve skills and knowledge in special education practices.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
Sales Associate
CosmoProf
12.2021 - 08.2022
- Assisted customers in product selection, providing tailored recommendations based on individual needs.
- Maintained inventory accuracy through regular stock checks and effective organization of merchandise displays.
- Processed customer transactions efficiently, ensuring a smooth checkout experience.
- Collaborated with team members to achieve sales goals and enhance overall store performance.
- Educated clients on product usage and benefits, fostering strong customer relationships and repeat business.
- Implemented visual merchandising strategies to optimize product visibility and attract customer attention.
- Participated in training sessions to improve product knowledge and enhance sales techniques.
- Resolved customer inquiries and concerns promptly, contributing to high levels of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma - General Studies
West Delaware High School
Manchester, IA01.2008
Skills
Taking clients to appointments
Making sure clients get their meds
Sign MARs
Spend time getting to know clients
Know clients needs and wants
Timeline
Direct Support Professional
Imagine the Possibilities
02.2025 - 11.2025
Special Education Paraprofessional
Waterloo Community School District
08.2022 - 02.2025
Sales Associate
CosmoProf
12.2021 - 08.2022
High School Diploma - General Studies
West Delaware High School