Courtney Gulick
Princeton,Texas
Summary
Proven Customer Service Specialist with a track record of fostering strong relationships and securing repeat business at Carnival Cruise Lines. Expert in project management and fiber splicing, demonstrating a continuous improvement mindset and professionalism. Achieved high customer satisfaction by resolving complex issues, contributing to business growth through exceptional service and technical acumen.
Overview
9
9
years of professional experience
Work History
Customer Sevice
Carnival Cruise Lines
01.2018 - 11.2024
- Developed relationships with clients to ensure repeat business.
- Advised customers on available discounts for multiple policies or payment plans.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Verified documents related to visas, passports and other international travel requirements prior to booking trips.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Customer Service Representative
Southern Diesel Repair Dallas
Dallas, TX
04.2016 - 12.2017
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Conducted regular follow-up calls with customers after resolving their issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Education
John Horn High School
Mesquite, TX05-2013
Skills
- Fiber optic safety procedures
- Continuous improvement mindset
- Project management
- Fiber splicing expertise
- Documentation and reporting
- Industry regulation compliance
- Professionalism and ethics
- Adherence to deadlines
- Technical communication
Timeline
Customer Sevice
Carnival Cruise Lines
01.2018 - 11.2024
Customer Service Representative
Southern Diesel Repair Dallas
04.2016 - 12.2017
John Horn High School
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