Jennifer Holbert
Henderson
Summary
Dynamic customer service specialist with 14 years in high-volume environments. Proven expertise in technical troubleshooting, customer relationship management, and system navigation. Committed to enhancing customer loyalty and delivering exceptional support.
Overview
14
14
years of professional experience
Work History
Customer Sevice
FCI LV
Las Vegas
04.2012 - Current
Delivered friendly, reliable support as customer service specialist for fourteen years in high-volume media environment.
- Cultivated strong customer relationships to enhance loyalty and retention.
- Entered customer data accurately into system database, ensuring regulatory compliance.
- Navigated multiple systems efficiently to resolve customer requests.
Managed inbound calls and emails, addressing inquiries effectively.
- Provided technical troubleshooting support for products and services.
Education
Associate Degree in Computer Tech -
South Seattle Community College
Seattle, WA06-1996
Skills
- Technical troubleshooting
- System navigation
- Call center operations
- Customer retention strategies
- Inbound communication handling
- Problem solving
- Computer proficiency
- Telephone etiquette
- Adaptability and flexibility
- Microsoft Word skills
- Customer relations
Timeline
Customer Sevice
FCI LV
04.2012 - Current
Associate Degree in Computer Tech -
South Seattle Community College