Melissa Gamboa
El Paso,TX
Overview
1
1
year of professional experience
Work History
Customer Sevice
Sitel
San Angelo, Texas
01.2004 - 05.2005
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified and implemented creative solutions to exceed customer satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Associate of Arts - Liberal Arts And Sciences
Midland College
Midland, TX05-2001
High School Diploma -
Bel Air High School
El Paso, TX05-1999
Angelo State University
San Angelo, TXSkills
- Customer service
- Customer relationship management
- Problem resolution
- Technical troubleshooting
- Quality assurance
- Process optimization
- Data analysis
- Numerical analysis
- Document management
- Office productivity tools
- Collaboration
- Time management
- Multitasking
- Attention to detail
- Problem solving
- Decision-making
- Active listening
- Excellent communication
- Creative thinking
- Calm under pressure
- Recordkeeping
- Multitasking Abilities
- Cloud storage management
Timeline
Customer Sevice
Sitel
01.2004 - 05.2005
Associate of Arts - Liberal Arts And Sciences
Midland College
High School Diploma -
Bel Air High School
Angelo State University