Courtney Haire
Brimfield,MA
Summary
Proven leader in enhancing customer engagement and team efficiency at Six Flags New England, adept in organization and prioritizing tasks for optimal performance. Excelled in relationship building and sales expertise, contributing to significant group event successes and a positive work environment. Skilled in market research and customer service, driving continuous improvement and client satisfaction.
Overview
4
4
years of professional experience
Work History
Group Sales and Marketing Assistant
Six Flags New England
Agawam, MA
04.2024 - Current
- Supported management with administrative tasks on SalesForce, contributing to a well-organized work environment.
- Assisted in the execution of many successful group events, ensuring high customer satisfaction rates.
- Enhanced client relationships through consistent communication and timely followups.
- Conducted efficient on-site compliance and employee photo shoots at various locations.
Retail Supervisor
Six Flags New England
Agawam, MA
02.2023 - 11.2023
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Reduced employee turnover rate by fostering a positive work environment with open communication channels.
Retail Team Lead
Six Flags New England
Agawam, MA
10.2021 - 02.2023
- Enhanced team efficiency by delegating tasks according to individual strengths and abilities.
- Collaborated with management to develop strategic plans for improving store performance and reaching sales targets.
- Provided ongoing coaching and feedback to team members, fostering professional development and growth.
- Ensured a positive work environment through effective communication and collaboration among team members.
Retail Cashier
Six Flags New England
Agawam, MA
06.2021 - 10.2021
- Provided excellent service through active listening skills, addressing customer needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Cultivated a welcoming retail environment by greeting customers upon entry, setting a friendly tone throughout their park visit.
- Replenished sales floor merchandise and organized for optimal appearance.
Volunteer Assistant
Brimfield Antiques Center
Brimfield, MA
06.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
BBA - Business Analytics And Managerial Economics
University of Hartford
West Hartford, CT12.2025
High School Diploma -
Greater Commonwealth Virtual Academy
Greenfield, MA06.2023
Associate of Arts - Business
Greenfield Community College
Greenfield, MA05.2023
Skills
- Relationship Building
- Customer Engagement
- Market Research
- Organization, prioritizing, and multi-tasking
- Time Management
- Team Collaboration
- Customer Service
- Sales expertise
- Team leadership and supervision
Timeline
Group Sales and Marketing Assistant
Six Flags New England
04.2024 - Current
Retail Supervisor
Six Flags New England
02.2023 - 11.2023
Retail Team Lead
Six Flags New England
10.2021 - 02.2023
Retail Cashier
Six Flags New England
06.2021 - 10.2021
Volunteer Assistant
Brimfield Antiques Center
06.2020 - 06.2021
BBA - Business Analytics And Managerial Economics
University of Hartford
High School Diploma -
Greater Commonwealth Virtual Academy
Associate of Arts - Business
Greenfield Community College