Hi, I’m
Courtney Hamadi
Grain Valley,MO
Summary
Professional in parts management with strong track record in inventory control, supplier relationship management, and process optimization. Adept at fostering team collaboration and ensuring efficient operations. Known for flexibility and reliability in addressing evolving needs. Skilled in logistics, procurement, and customer service, consistently delivering impactful results.
Overview
7
years of professional experience
1
Certification
Work History
Universal Auto Plaza
Parts Manager
05.2023 - Current
Job overview
- Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
- Conducted regular inventory audits to identify discrepancies and prevent stock issues.
- Maintained accurate records of transactions, invoices, purchase orders, and returns for easy reference and proper documentation.
- Enhanced inventory management by implementing effective organization and tracking systems.
- Managed daily operations of the auto parts department, maintaining efficiency across all tasks.
- Coordinated with other departments within the company for smooth cross-functional operations.
- Developed strong relationships with clients and vendors, fostering long-term partnerships.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided timely, insightful and accurate reports to upper management.
Carquest Auto Parts
Commercial Parts Manager
10.2022 - 05.2023
Job overview
- Built rapport with key accounts through consistent follow-ups on outstanding orders or addressing any concerns that might arise during the transaction process.
- Managed annual performance reviews for staff members, providing constructive feedback and setting goals for professional growth within the company structure.
- Oversaw regular audits of physical inventory counts, ensuring accuracy and compliance with company policies.
- Continuously sought opportunities for process improvement within the commercial parts department, implementing new strategies based on industry best practices and technological advancements.
- Managed a team of parts specialists, ensuring high-quality service and timely deliveries to customers.
- Streamlined warehouse operations for faster order processing and reduced turnaround time.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
AutoZone
Hub Coordinator
05.2020 - 10.2022
Job overview
- Oversaw maintenance schedules for fleet vehicles to minimize downtime due to mechanical failures or routine servicing requirements.
- Increased on-time deliveries by closely monitoring shipment progress and addressing potential delays proactively.
- Monitored employee productivity levels and provided constructive feedback through regular performance reviews, promoting a culture of accountability and continuous improvement.
- Assisted in the development of hub operational policies and procedures, ensuring compliance with industry standards and best practices.
- Streamlined hub operations by implementing efficient scheduling and resource allocation strategies.
- Optimized route planning for drivers, resulting in decreased fuel consumption and improved delivery times.
- Completed bi-weekly payroll for 20+ employees.
Team Car Care LLC.
Lead Customer Service Associate/Lower Bay Technician
05.2018 - 10.2019
Job overview
- .
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Minimized errors by double-checking all work before releasing vehicles back to clients, ensuring their safety and long-term reliability.
- Assisted management in maintaining proper inventory levels, reducing waste and ensuring availability of required materials for services.
- Enhanced customer trust and loyalty through clear communication of service recommendations and explanations of performed tasks.
- Contributed to creating a positive work environment by fostering a collaborative and supportive team culture.
- Retained a high level of expertise on various vehicle makes and models, allowing for quick identification of necessary services or repairs.
- Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
- Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Education
Blue Springs High SchoolBlue Springs
High School Diploma
05.2018
University Overview
- Extracurricular Activities : Robotics Team 2015-2017
Skills
- Customer service
- Invoice processing
- Inventory management
- Stock management
- Vendor relations
- Coordinating paperwork
- POS systems operations
- Parts documentation
- Hardworking and reliable
- Management
Certification
Driver's License, Class E License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Parts Manager
Universal Auto Plaza
05.2023 - Current
Commercial Parts Manager
Carquest Auto Parts
10.2022 - 05.2023
Hub Coordinator
AutoZone
05.2020 - 10.2022
Lead Customer Service Associate/Lower Bay Technician
Team Car Care LLC.
05.2018 - 10.2019
Driver's License, Class E License
Blue Springs High School
High School Diploma
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