Courtney Hanshaw
Portsmouth,OH
Summary
Dynamic professional with extensive experience in cleaning and customer service, notably as a Cleaning Lady for Self Employed Services. Expert in deep cleaning and sanitization procedures, I excel in time management and attention to detail, consistently reducing client complaints and enhancing satisfaction through tailored cleaning solutions.
Offering positive attitude and strong interpersonal skills, eager to learn and grow within industry. Delivers understanding of customer service principles and knowledge crucial for success in this role. Ready to use and develop communication and customer service skills in any environment.
Overview
19
19
years of professional experience
Work History
Cleaning Lady
Self Employed Services
Various Areas Around Ohio Valley
01.2020 - 01.2026
- Managed time efficiently to complete multiple cleaning tasks within designated schedules.
- Utilized eco-friendly cleaning products to promote sustainable practices in home environments.
- Developed customized cleaning plans based on individual client needs and preferences.
- Implemented inventory management for cleaning supplies, ensuring availability without excess stock.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Reduced client complaints with meticulous attention to detail and thorough cleaning practices.
Floral Department Manager
Kroger
Lancaster, OH
11.2017 - 11.2018
- Managed floral inventory, ensuring optimal stock levels and quality standards.
- Trained and mentored team members on best practices in floral arrangement and customer service.
- Developed visually appealing displays to enhance customer engagement and sales within the department.
- Collaborated with vendors to source high-quality flowers and supplies, negotiating favorable terms for procurement.
- Implemented efficient workflow processes, improving overall department productivity and reducing waste.
- Monitored floral sales trends, adjusting inventory strategies to meet customer demands effectively.
- Ensured compliance with health and safety regulations in floral handling and storage practices.
- Optimized workflow within the department by utilizing appropriate task delegation methods amongst team members.
- Managed inventory levels, ensuring optimal stock availability while minimizing waste through efficient ordering and rotation practices.
- Delivered exceptional customer service by handling inquiries promptly while effectively addressing concerns or complaints when necessary.
Home Health Aide
Hallmark Healthcare
Portsmouth, OH
08.2014 - 03.2016
- Assisted patients with daily living activities, promoting independence and enhancing quality of life.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Administered medications as prescribed, ensuring adherence to care plans and safety protocols.
- Maintained accurate patient records, documenting observations and care provided for continuity of care.
- Communicated effectively with families regarding patient status, fostering supportive relationships and trust.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Office Assistant
CCS Construction
Greenup, KY
06.2007 - 01.2016
- Managed office supplies inventory to ensure availability and reduce costs.
- Assisted in scheduling appointments and coordinating meetings for team members.
- Supported project documentation by organizing files and maintaining accurate records.
- Communicated effectively with clients and vendors to facilitate smooth operations.
- Streamlined data entry processes, enhancing overall office efficiency and productivity.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Server/Cook
Ponderosa
Wheelersburg, OH
01.2014 - 08.2015
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed order accuracy and timely delivery to enhance dining experience.
- Collaborated with kitchen staff to optimize food preparation and presentation.
- Maintained cleanliness and organization of dining area to meet health standards.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Classified Ads Manager
Portsmouth Daily Times
Portsmouth, OH
10.2010 - 10.2011
- Led editorial team to ensure timely publication of daily news content.
- Developed and implemented strategic plans to enhance community engagement initiatives.
- Streamlined workflow processes, improving overall efficiency in content production.
- Trained and mentored junior staff on best practices in journalism and reporting standards.
- Collaborated with advertising department to optimize revenue-generating opportunities within publications.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
Education
Associate of Science - Health Sciences
University of Arizona-Online
Online04-2021
Skills
- Meticulous attention to details
- Strong leadership skills
- Customer relationship management
- Team building skills
- Time management
Floor care techniques
Kitchen cleaning
Deep cleaning expertise
Waste disposal
Window washing
Carpet cleaning
Laundry services
Basic repairs
Surface disinfection
Efficient time management
Sanitization procedures
Timeline
Cleaning Lady
Self Employed Services
01.2020 - 01.2026
Floral Department Manager
Kroger
11.2017 - 11.2018
Home Health Aide
Hallmark Healthcare
08.2014 - 03.2016
Server/Cook
Ponderosa
01.2014 - 08.2015
Classified Ads Manager
Portsmouth Daily Times
10.2010 - 10.2011
Office Assistant
CCS Construction
06.2007 - 01.2016
Associate of Science - Health Sciences
University of Arizona-Online