Courtney Hargreaves
Palatine,IL
Summary
Results-oriented Senior Sales Manager with a strong focus on market strategy and business development within diverse hospitality environments. Proven track record of achieving annual growth through innovative marketing strategies, strategic account development, and relationship-driven sales. Committed to optimizing operations, enhancing client retention, and driving profitability to exceed revenue targets.
Overview
11
11
years of professional experience
Work History
Senior Sales Manager
Dave & Buster's
Chicago, IL
08.2023 - Current
- Consistently exceeded annual revenue targets by more than 20% through strategic account development and proactive business development efforts.
- Managed sales forecasting, budgeting, and performance reporting to deliver accurate revenue projections and actionable business insights for leadership.
- Conducted competitive analysis and market research to identify emerging opportunities and revenue-generating strategies.
- Developed strategic partnerships with local businesses and community organizations, driving new customer acquisition and market expansion.
- Designed and executed local marketing initiatives that increased brand awareness and contributed to sustained revenue growth.
- Utilized Salesforce to manage pipelines, track communications, and maintain detailed client records, enhancing overall sales process efficiency.
- Trained and mentored new sales managers, onboarding and developing 9 team members to strengthen team capabilities and drive sales performance.
Senior Sales & Catering Manager
Levy Restaurants
03.2019 - 07.2023
- Secured and executed private and corporate event bookings through inbound lead conversion, outbound prospecting, and relationship-driven sales strategies.
- Managed the full customer lifecycle from initial inquiry through contract execution and post-sale delivery, ensuring a seamless client experience.
- Collaborated with internal and external stakeholders to coordinate complex deliverables and optimize resource allocation for successful project execution.
- Facilitated cross-functional communication among operations, technology, security, and executive leadership teams to support successful client outcomes.
- Managed CRM (Reserve) pipeline activity, forecasting, and reporting.
Private Event Sales Manager
Lobster Bar Sea Grille
11.2015 - 03.2019
- Curated luxury food and beverage experiences that contributed to $500,000 in additional event sales.
- Planned and executed upscale private dining events that delivered personalized and memorable guest experiences.
- Led training initiatives to enhance guest experience through synchronized service and anticipation of guests' needs.
Education
Bachelor of Science - Sociology
Florida State University
Tallahassee, FL12-2014
Skills
Accomplishments
- Business of the Year, Schaumburg Business Association, 2025
- Top Corporate Sales for an NSO, Dave & Buster's, 2024
- Recognition of Excellence as an Ambassador, Schaumburg Business Association, 2025
Timeline
Senior Sales Manager
Dave & Buster's
08.2023 - Current
Senior Sales & Catering Manager
Levy Restaurants
03.2019 - 07.2023
Private Event Sales Manager
Lobster Bar Sea Grille
11.2015 - 03.2019
Bachelor of Science - Sociology
Florida State University