Courtney Harnage
Orange Park,FL
Summary
Healthcare professional prepared to excel in medication management and patient care. Proven ability to lead teams, ensuring regulatory compliance and delivering top-notch service. Known for strong collaboration skills and adaptability to changing needs, bringing critical problem-solving abilities and attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Medication Technician
The Addison of Oakleaf
09.2023 - Current
- Administer routine medications to residents in accordance with state regulations
- Enhanced patient care by accurately administering medications according to physician orders and established protocols.
- Assisted elderly patients with all ADLs
- Maintained accurate documentation of medication administration records, vital signs, and treatment plans for effective communication among the healthcare team.
- Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.
Pharmacy Assistant
Walgreens
12.2022 - 08.2023
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
Customer Service Associate
Winn-Dixie
01.2022 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Provided regular updates to senior management on cash management activities, progress against targets, and areas of potential risk or opportunity.
- Quickly and accurately counted drawers at start and end of each shift.
Dental Office Receptionist
Sandpiper Dental
12.2019 - 03.2020
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
Education
Associate in Arts - Nursing
Florida State College At Jacksonville
08.2024
Skills
- Patient Care Coordination
- Problem-Solving
- Safety Management
- Medication Administration
- Healthcare regulations
- Critical Thinking
- Active Listening
- Staff Supervision
Extracurricular Activities
Member of the Executive Care Council, Benton House of Oakleaf Community Volunteer, Hope's Closet
Certification
- Medication Aide Certified, The Addison of Oakleaf - 2023
- BLS & CPR Certified, AHA - 2023
Timeline
Lead Medication Technician
The Addison of Oakleaf
09.2023 - Current
Pharmacy Assistant
Walgreens
12.2022 - 08.2023
Customer Service Associate
Winn-Dixie
01.2022 - 11.2022
Dental Office Receptionist
Sandpiper Dental
12.2019 - 03.2020
Associate in Arts - Nursing
Florida State College At Jacksonville
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