Courtney Harvey
Extensive Sales Experience
Bend,OR
Summary
Reliable manager demonstrating a high level of ownership and initiative. Exceptional work ethic and a desire to go above and beyond company expectations. Possessing an excellent ability to build and maintain productive working relationships. Successful in fast-paced, deadline driven environments managing goals and team development. Motivated to maintain customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Manager
Tumalo Farmstand
Tumalo, OR
08.2022 - Current
- Exercised good judgment and decision-making in escalating and resolving issues
- Maintained a professional, organized, and safe environment for employees and patrons
- Developed and maintained relationships with customers and suppliers through consistent interactions
- Maximized performance by monitoring daily activities and mentoring team members
- Boosted social media presence and created engaging stories and reels to market goods/produce and drive in-store sales
Assistant Manage-Finance & Accounts
Time Auto Group
Bend, OR
10.2021 - 04.2022
- Managed relationships with local vendors, bankers, and auditors
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed month-end and year-end closings, kept records audit-ready, and monitored the timely recording of accounting transactions.
- Created and updated financial reports regularly to present information to leadership teams.
- Made hiring recommendations to increase the company's productivity and profitability with quality workers.
- Started/organized monthly team-building events
- Mentored team members to enhance professional development and accountability in the workplace.
Automotive Finance Manager
Rutland Subaru
Rutland, VT
02.2019 - 05.2020
- Verified client financial information to determine creditworthiness and loan eligibility.
- Developed loan contracts and explained contract terms to clients.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Informed customers of loan application requirements and deadlines.
- Developed and recommended personal or commercial loan/insurance packages for clients.
- Stayed abreast of lending regulations, industry trends and market rates.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Set profit back end record for Rutland Subaru
- Maintained minimum 1,350 PVR
- Established process for E-Contracting for Rutland Auto Group's five brands, and conducted training of said process with three finance managers
Internet Sales/Marketing Manager
Rutland Audi/Volkswagen
Rutland, VT
10.2015 - 02.2019
- Continually maintained and improved company's reputation and positive image in markets served.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Negotiated product sales and trade-in deals for maximum profit.
- Resolved customer complaints regarding sales and service
- Maintained relationships and followed up with customers.
- Maintained current store, product and promotional knowledge to drive
consistent sales. - Supported sales team members to drive growth and development.
- Recovered lost funds from duplicate leads from various lead sources.
- Improved time response for Internet leads by thirty five minutes on average.
Education
High School Diploma -
Fair Haven Union High School
Fair Haven, VT 08.2008 - 06.2011
No Degree - Business
Castleton State College
Castleton, VT 01.2011 - 08.2012
Skills
Sales and Marketing
Business Administration
Teamwork and Collaboration
Self-Motivated
Time Management
Social Media Savvy
Additional Information
The brief gaps in my resume were due to well-planned travel that I used for personal and professional development.
The move to Rutland Subaru was a promotion for me, not an end to employment.
Timeline
Manager
Tumalo Farmstand
08.2022 - Current
Assistant Manage-Finance & Accounts
Time Auto Group
10.2021 - 04.2022
Automotive Finance Manager
Rutland Subaru
02.2019 - 05.2020
Internet Sales/Marketing Manager
Rutland Audi/Volkswagen
10.2015 - 02.2019
No Degree - Business
Castleton State College
01.2011 - 08.2012
High School Diploma -
Fair Haven Union High School
08.2008 - 06.2011