Courtney Hendra
Westland,MI
Summary
Dedicated logistics coordinator known for exceptional customer service and logistics analysis. Proven ability to streamline transportation schedules and improve communication between departments, contributing to enhanced operational performance.
Overview
1
1
Language
6
6
years of professional experience
Work History
Logistics Coordinator
Rush Trucking
05.2018 - 03.2020
- Coordinated logistics operations to ensure timely delivery of goods across multiple locations.
- Developed and maintained relationships with carriers, enhancing communication and service quality.
- Managed inventory levels, optimizing stock turnover and reducing holding costs.
- Implemented process improvements resulting in increased efficiency within logistics operations.
- Streamlined transportation schedules, ensuring adherence to delivery timelines while minimizing delays.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
House Cleaner
Hodge Podge
09.2017 - 05.2018
- Performed thorough cleaning of residential properties, ensuring high standards of cleanliness and organization.
- Utilized various cleaning tools and products to effectively maintain diverse surfaces and materials.
- Managed time efficiently to complete multiple cleaning assignments within designated schedules.
- Developed customized cleaning plans based on individual client needs and preferences.
- Enhanced customer satisfaction by addressing client feedback and adapting services accordingly.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Shift Manager
Burger King
03.2014 - 09.2017
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members to enhance performance and customer service skills.
- Managed inventory levels, reducing waste while maintaining stock availability.
- Implemented new procedures to improve efficiency in food preparation and order fulfillment.
- Resolved customer complaints promptly, enhancing overall dining experience satisfaction.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
John Glenn High School
Westland, MI05-2015
Skills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Transportation management
- Punctual and dependable
- Analytical thinking
- Operational efficiency
- International shipments
- Fleet management
- Computer-based inventory system
Languages
English
Full Professional
Timeline
Logistics Coordinator
Rush Trucking
05.2018 - 03.2020
House Cleaner
Hodge Podge
09.2017 - 05.2018
Shift Manager
Burger King
03.2014 - 09.2017
High School Diploma -
John Glenn High School