Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Hendrickson

Courtney Hendrickson

Sugar Hill,GA

Summary

Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.

Overview

25
25
years of professional experience

Work History

Director Contract Management

ConverageOne (OneC1)
08.2023 - Current
  • Manage a global team of contract professionals including a Public Sector team
  • Serve as a SME on tools including NetSuite, Ivanti, and CRM
  • Escalation point of contact for contract concerns
  • Develop and hold team members to Key Performance Indicators (KPI)
  • Responsible for data transformation and compliance for acquired companies
  • Provide process improvement recommendation including process documentation

Senior Manager, Maintenance Operations

ConverageOne (OneC1)
01.2018 - 07.2023
  • Responsible for customer maintenance and managed services, transitions to NACR support center
  • Managed the technical team that flawlessly transitioned over 160 customer sites to NACR
  • As SME for processes within the organization and transition team, consulted by Senior Management on new processes to see the workflow and validity
  • Streamlined the third-party vendor relationship, resulting in faster time to service
  • Earned distinction of Employee of the Year for 2013 due to work with the transition as well as the Service Delivery Excellence Project

Maintenance Operations Supervisor

ConverageOne (OneC1)
09.2013 - 01.2018
  • Manages data integrity team
  • Serve as SME for data collection and reporting tool, Alert and CRM
  • Work on acquisition team to merge new companies into established practices
  • For the Service Delivery Excellence project, led the team that transitioned the database from out of date standards to new customer focused format
  • Updated the database which decreased the time to resolve cases
  • In addition to all other responsibilities, manage the approval process of ordering and tracking of 700+ licenses

Preventative Maintenance Coordinator

ConverageOne (OneC1)
01.2010 - 02.2011
  • Developed, documented, and managed a detailed preventative maintenance process and program

Marketing Assistance

Mapa Spontex, Inc.
01.2000 - 01.2003
  • Served as liaison between the sales team and the manufacturing operation
  • Helped to develop new product lines from product concept to launch
  • Worked with advertising agencies to design print ad campaigns
  • Coordinated and facilitate trade show preparations
  • Worked with sales team to create customer specific sales presentations
  • Used IRI database to download and evaluate market share
  • Prepared monthly and quarterly sales data
  • Worked on ISO 900 certification team to help maintain status

Education

Bachelor of Science - Marketing

University of West Georgia
Carrollton, GA
12-1997

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • People management
  • Project management
  • Team management
  • Project coordination
  • Organizational development
  • Rules and regulations
  • Crisis management

Timeline

Director Contract Management

ConverageOne (OneC1)
08.2023 - Current

Senior Manager, Maintenance Operations

ConverageOne (OneC1)
01.2018 - 07.2023

Maintenance Operations Supervisor

ConverageOne (OneC1)
09.2013 - 01.2018

Preventative Maintenance Coordinator

ConverageOne (OneC1)
01.2010 - 02.2011

Marketing Assistance

Mapa Spontex, Inc.
01.2000 - 01.2003

Bachelor of Science - Marketing

University of West Georgia

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