Summary
Overview
Work History
Education
Skills
Timeline
Generic
Courtney Hendrickson

Courtney Hendrickson

Sugar Hill,GA

Summary

Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.

Overview

25
25
years of professional experience

Work History

Director Contract Management

ConverageOne (OneC1)
08.2023 - Current
  • Manage a global team of contract professionals including a Public Sector team
  • Serve as a SME on tools including NetSuite, Ivanti, and CRM
  • Escalation point of contact for contract concerns
  • Develop and hold team members to Key Performance Indicators (KPI)
  • Responsible for data transformation and compliance for acquired companies
  • Provide process improvement recommendation including process documentation

Senior Manager, Maintenance Operations

ConverageOne (OneC1)
01.2018 - 07.2023
  • Responsible for customer maintenance and managed services, transitions to NACR support center
  • Managed the technical team that flawlessly transitioned over 160 customer sites to NACR
  • As SME for processes within the organization and transition team, consulted by Senior Management on new processes to see the workflow and validity
  • Streamlined the third-party vendor relationship, resulting in faster time to service
  • Earned distinction of Employee of the Year for 2013 due to work with the transition as well as the Service Delivery Excellence Project

Maintenance Operations Supervisor

ConverageOne (OneC1)
09.2013 - 01.2018
  • Manages data integrity team
  • Serve as SME for data collection and reporting tool, Alert and CRM
  • Work on acquisition team to merge new companies into established practices
  • For the Service Delivery Excellence project, led the team that transitioned the database from out of date standards to new customer focused format
  • Updated the database which decreased the time to resolve cases
  • In addition to all other responsibilities, manage the approval process of ordering and tracking of 700+ licenses

Preventative Maintenance Coordinator

ConverageOne (OneC1)
01.2010 - 02.2011
  • Developed, documented, and managed a detailed preventative maintenance process and program

Marketing Assistance

Mapa Spontex, Inc.
01.2000 - 01.2003
  • Served as liaison between the sales team and the manufacturing operation
  • Helped to develop new product lines from product concept to launch
  • Worked with advertising agencies to design print ad campaigns
  • Coordinated and facilitate trade show preparations
  • Worked with sales team to create customer specific sales presentations
  • Used IRI database to download and evaluate market share
  • Prepared monthly and quarterly sales data
  • Worked on ISO 900 certification team to help maintain status

Education

Bachelor of Science - Marketing

University of West Georgia
Carrollton, GA
12-1997

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • People management
  • Project management
  • Team management
  • Project coordination
  • Organizational development
  • Rules and regulations
  • Crisis management

Timeline

Director Contract Management

ConverageOne (OneC1)
08.2023 - Current

Senior Manager, Maintenance Operations

ConverageOne (OneC1)
01.2018 - 07.2023

Maintenance Operations Supervisor

ConverageOne (OneC1)
09.2013 - 01.2018

Preventative Maintenance Coordinator

ConverageOne (OneC1)
01.2010 - 02.2011

Marketing Assistance

Mapa Spontex, Inc.
01.2000 - 01.2003

Bachelor of Science - Marketing

University of West Georgia

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