Courtney Hengy
Summary
Compassionate and dedicated Master of Social Work (MSW) graduate with a strong foundation in case management, advocacy, and trauma-informed care. Experienced in providing comprehensive support to patients in acute psychiatric settings, assisting with crisis intervention, discharge planning, and connection to community resources. Skilled in conducting assessments, interdisciplinary collaboration, and de-escalation techniques to ensure client-centered care. Passionate about promoting social justice, client empowerment, and equitable access to services. Adept at building rapport with clients, navigating community resources, and maintaining compliance with program policies. Seeking an opportunity to apply social work skills in a hospital setting to continue supporting individuals in need.
Overview
6
6
years of professional experience
Work History
Case Management Intern
Henry Ford Macomb Hospital
Clinton Township, MI
08.2024 - Current
- Conduct comprehensive assessments of patients’ medical, psychosocial, and discharge planning needs to develop individualized care plans.
- Coordinate patient care across multiple healthcare providers, ensuring seamless communication between medical, nursing, and ancillary teams.
- Develop and implement discharge plans, ensuring safe transitions from hospital to home or other care settings. Coordinate follow-up care, home health services, and necessary medical equipment.
- Document all case management activities, assessments, care plans, interventions, and outcomes in the patient’s medical record, ensuring compliance with regulatory standards.
Behavioral Health Associate
Harbor Oaks Psychiatric Hospital
New Baltimore, MI
05.2022 - Current
- Facilitate therapeutic groups on topics involving psychoeducation, social skills, and coping skills.
- Conduct safety checks, maintain supervision intervals, and adhere to individualized patient care guidelines.
- Document accurate and timely clinical information in patients' medical records.
- Assist patients with daily activities (bathing, dressing, grooming, meals, etc.) and support in maintaining a safe and comfortable environment.
- Monitor patients' behavior and report significant observations to nursing staff.
School Social Worker Intern
Anchor Bay School District
New Baltimore, MI
08.2023 - 04.2024
- Conduct assessments and evaluations to determine students' needs and develop intervention plans.
- Collaborate with teachers, administrators, and parents to support student well-being and academic success.
- Provide individual and group counseling to students experiencing emotional, social, or behavioral challenges.
- Assist in the development of Individualized Education Plans (IEPs) and 504 Plans, ensuring students receive necessary accommodations.
Transitional Living Specialist Intern
Comprehensive Youth Services
Mount Clemens, MI
05.2021 - 05.2022
- Supported young adults (ages 16–20) in an 18-month residential program, assisting in life skills development and transition planning.
- Coordinated with community agencies and resources to connect residents with employment, education, and independent living supports.
- Provided daily living support, including hygiene and self-care guidance, personal scheduling, and leisure planning.
- Facilitated resident house meetings, fostering a supportive and structured living environment.
Patient Access Representative
McLaren Macomb Hospital
Mount Clemens, MI
09.2019 - 05.2022
- Perform patient registration and financial functions using Electronic Medical Record (EMR) systems, ensuring accurate documentation of demographic and financial data.
- Conduct thorough patient interviews, registering individuals in the correct status and obtaining necessary forms to be scanned into medical records.
- Collect and document required demographic and financial information, including co-pays, deductibles, and other patient obligations.
- Apply recurring visit processing protocols and facilitate the use of electronic registration tools (e.g., Wacom’s, iPads) as needed.
Education
Master of Social Work -
Wayne State University
Detroit, MI04-2025
Bachelor of Arts - Psychology
Oakland University
Rochester, MI04-2022
Skills
- Discharge Planning
- Crisis intervention
- Patient advocacy
- Documentation skills
- Multidisciplinary collaboration
- Coordinate service referrals
Timeline
Case Management Intern
Henry Ford Macomb Hospital
08.2024 - Current
School Social Worker Intern
Anchor Bay School District
08.2023 - 04.2024
Behavioral Health Associate
Harbor Oaks Psychiatric Hospital
05.2022 - Current
Transitional Living Specialist Intern
Comprehensive Youth Services
05.2021 - 05.2022
Patient Access Representative
McLaren Macomb Hospital
09.2019 - 05.2022
Master of Social Work -
Wayne State University
Bachelor of Arts - Psychology
Oakland University
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