Courtney Henson
Nacogdoches
Summary
Proficient Office Manager with over 10 years in administrative leadership and operational efficiency. Expertise in streamlining processes and enhancing productivity in real estate and financial services. Demonstrated ability to optimize service quality across diverse environments while effectively managing tasks and deadlines.
Overview
13
13
years of professional experience
Work History
Office Manager
Coldwell Banker Blueberry Realty
Nacogdoches
08.2015 - Current
- Coordinated daily office operations, streamlining scheduling, meeting coordination, and correspondence to enhance workflow
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Handled correspondence and inquiries to facilitate smooth administrative operations.
- Maintained confidential employee records in compliance with privacy regulations
- Assisted in managing financial records, including invoices and expense reports.
- Prepared detailed reports on office expenses, budget variances, and operational performance
- Introduced new project management software, enhancing team collaboration and productivity
- Trained new staff on office procedures and best practices, fostering a knowledgeable team in real estate operations
- Facilitated communication between clients and agents, ensuring clarity and efficiency in property listing processes
- Developed and implemented efficient filing systems, improving document organization and retrieval
Office Manager
Western Finance
Temple
11.2012 - 02.2015
- Managed daily office operations and maintained office supplies inventory.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Led team meetings to evaluate performance and set improvement goals, fostering a collaborative environment to address challenges
- Managed and trained loan officers and staff, enhancing customer service quality through effective coaching and support
- Engaged with customers to negotiate resolutions for account settlements, strengthening relationships and improving satisfaction.
- Conducted research to track down and connect with customers requiring account collections.
- Implemented process improvements that streamlined branch operations
- Reviewed loan applications for accuracy and compliance with company and regulatory standards
- Analyzed credit reports, income documentation, and financial statements to assess loan eligibility
Education
High School Diploma -
Belton High School
Belton, TXSkills
- Office Management
- Administrative Support
- Process Improvement
- Office operations
- Document control
- Microsoft Office Suite
- Customer Service
- Team Leadership
- Organizational Skills
- Attention to Detail
Timeline
Office Manager
Coldwell Banker Blueberry Realty
08.2015 - Current
Office Manager
Western Finance
11.2012 - 02.2015
High School Diploma -
Belton High School