Hi, I’m
Courtney Hiett
Valencia,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
29
years of professional experience
Work History
Self Employed
Massage Therapist/Small Business Owner
02.2018 - Current
Job overview
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Houghton Mifflin Harcourt Publishing Company
Customer Liaison Coordinator
09.2018 - 09.2020
Job overview
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
Gymboree Play & Music
Manager/ Teacher
08.2006 - 07.2017
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Nordstrom
Central States Girls Wear Clothing Buyer
05.1995 - 06.2003
Job overview
- Solicited bids from vendor candidates, formalizing best offers to facilitate creation of optimal contracts.
- Streamlined inventory management processes to reduce overstock and increase turnover rates.
- Managed open-to-buy budgets effectively, balancing inventory needs with financial constraints in order to maximize profitability.
- Participated actively in cross-functional projects aimed at enhancing overall business performance through collaborative problem-solving efforts.
- Strengthened vendor relationships through regular communication and negotiation of favorable terms.
- Resolved any issues arising from customer complaints or supplier discrepancies in a timely manner, maintaining a reputation for excellent service.
Education
El Camino Real Charter High SchoolWoodland Hills, CA
High School Diploma
A2Z Health Massage SchoolReseda, CA
from Massage
08.2018
Skills
- Customer Service
- Customer Relations
- Problem Resolution
- Excellent Time Management
- Strong verbal communication
- Proficient in mitigating conflict
Timeline
Customer Liaison Coordinator
Houghton Mifflin Harcourt Publishing Company
09.2018 - 09.2020
Massage Therapist/Small Business Owner
Self Employed
02.2018 - Current
Manager/ Teacher
Gymboree Play & Music
08.2006 - 07.2017
Central States Girls Wear Clothing Buyer
Nordstrom
05.1995 - 06.2003
El Camino Real Charter High School
High School Diploma
A2Z Health Massage School
from Massage