Courtney Higgins
Denton,TX
Summary
Analytical, organized Lab Manager with [Number] years in leading team to develop [Type] products in laboratory setting. Initiated and analyzed new product development and improved current product line. Streamlined lab processes and worked with other departments to prioritize tasks with strongest effect on revenue.
Overview
9
9
years of professional experience
Work History
LAB Manager - Store Operations
Cosmo Prof
03.2025 - Current
- Partners cross-functionally with Merchandising to align store execution and priorities
- Ensures the LAB operates as a model store, executing to Brand Standards and functioning as a true store
- Manages monthly US and Canada overviews, providing clear action steps for off-shelf direction
- Formats and distributes bi-weekly markdowns
- Updates and distributes weekly store communications
- Writes store tasks to support merchandising and operational initiatives
- Collaborates with Merchandising and Marketing to develop in-store signage and marketing materials
- Formats and distributes AILs outlining all monthly promotions
- Manages the store Plugged In document, detailing flash sales, SPIFFs, coupon information, and contest details
- Updates and edits Brand Standards as it evolves to ensure consistency across stores
LAB Coordinator – Store Operations
Cosmo Prof
07.2023 - 03.2025
- Managed the fulfillment of all store orders for over 1,000 locations, ensuring accurate and timely merchandise processing
- Distribution of price labels requested by individual stores to maintain pricing integrity.
- Validated and confirmed flash sales across all retail locations, ensuring smooth execution of promotional events.
- Lead monthly cross-functional pricing meetings to troubleshoot and resolve issues with current promotions, contributing to strategic adjustments for future campaigns.
- Monitored and addressed pricing discrepancies in in-store reports, ensuring a swift resolution to minimize sales disruption.
- Collaborated with vendors to test and provide feedback on display setups before field implementation, ensuring consistency and quality in product presentation.
- Collaborate with vendors to test and provide feedback on display setups before field implementation, ensuring consistency and quality in product presentation.
General Merchandise Sales Associate
American Eagle Harley-Davidson
12.2017 - 07.2023
- Delivered exceptional customer service by assisting customers with product inquiries, ensuring a positive shopping experience.
- Managed a high volume of incoming phone calls, effectively directing inquiries to the appropriate departments to enhance operational efficiency.
- Conducted daily inventory management to ensure accurate stock levels and product availability, contributing to store profitability.
- Developed in-depth product knowledge to assist customers in making informed purchasing decisions, while consistently meeting and exceeding daily sales goals.
- Handled payment transactions with a focus on accuracy and speed, utilizing point-of-sale systems to manage purchases, returns, and exchanges.
- Maintained a well-organized and visually appealing showroom, ensuring merchandise was displayed according to company standards to maximize sales potential.
General Merchandise Sales Associate
Maverick Harley-Davidson
04.2017 - 12.2017
- Consistently met daily sales goals through effective upselling techniques and product knowledge, contributing to store revenue growth.
- Provided excellent customer service by assisting shoppers with product selections and addressing inquiries, ensuring customer satisfaction.
- Performed accurate payment processing using the POS system, handling cash, credit, and returns efficiently.
Education
High School Diploma -
Northwest High School
Justin, TX06.2012
Skills
- Customer Service: Proven ability to engage customers, resolve issues, and enhance overall shopping experience
- Retail Sales: Expertise in meeting and exceeding sales targets, driving revenue growth through effective sales techniques
- POS System Operations: Proficient in handling various point-of-sale systems for transaction processing and inventory management
- Inventory Control: Skilled in maintaining accurate stock levels, organizing merchandise, and ensuring product availability
Timeline
LAB Manager - Store Operations
Cosmo Prof
03.2025 - Current
LAB Coordinator – Store Operations
Cosmo Prof
07.2023 - 03.2025
General Merchandise Sales Associate
American Eagle Harley-Davidson
12.2017 - 07.2023
General Merchandise Sales Associate
Maverick Harley-Davidson
04.2017 - 12.2017
High School Diploma -
Northwest High School