Courtney Hill
Smyrna,TN
Summary
Motivated Entry-Level Professional experienced in customer service and multitasking. Delivered positive customer experiences through strong work ethic, adaptability, and effective time management. Focused on contributing to organizational growth by consistently meeting company needs and embracing new challenges.
Overview
1
1
Certification
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Resident Assistant
The Pavilion At Smyrna
Smyrna, Tn
05.2026 - Current
- Assisted residents with daily living activities and personal care tasks to enhance comfort and independence.
- Monitored resident wellbeing and promptly reported changes to nursing staff to ensure timely intervention.
- Maintained accurate documentation of resident care and activity participation.
- Communicated effectively with team members to ensure quality care delivery.
- Implemented safety protocols to maintain a secure living environment for residents.
- Conducted routine rounds to assess resident needs and provide necessary support.
- Made beds daily and performed light housekeeping duties in resident apartments and common areas.
Certified Nursing Assistant
Franklin wellness and rehabilitation
Franklin, Tn
02.2025 - Current
- Assisted residents with daily living activities and personal care.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and safety in resident living areas.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare team to implement care plans effectively.
- Assisted with mobility and transportation of residents within the facility.
- Educated residents on hygiene practices and health maintenance strategies.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Scheduling and central supply
Behavioral Health Technician
Shiftkey Agency
Murfreesboro, Tennessee
09.2023 - 12.2024
- Monitored patient behavior and reported changes to the healthcare team.
- Assisted in implementing individualized care plans for patients.
- Supported daily living activities, promoting independence among patients.
Assistant Store Manager
Citygearinc
Antioch, Tennessee
10.2015 - 05.2023
- Trained and mentored staff on customer service and sales techniques.
- Assisted in managing daily store operations and maintaining effective team communication.
- Resolved customer inquiries and complaints to promote positive shopping experiences.
- Implemented visual merchandising standards to enhance product displays and store aesthetics.
- Collaborated with management to develop promotional strategies for in-store events.
- Analyzed sales trends to support strategic planning for upcoming seasons or promotions.
- Ensured compliance with company policies and safety regulations within the store environment.
Education
LPN - Practical Nursing
Tennessee College of Applied Technology
Tullahoma, TN 08.2022 - 08.2023
Lavergne High School
La Vergne, TNSkills
Motivated Entry-Level Professional experienced in customer service and multitasking Delivered positive customer experiences through strong work ethic, adaptability, and effective time management Focused on contributing to organizational growth by consistently meeting company needs and embracing new challenges
Motivated Entry-Level Professional experienced in customer service and multitasking Delivered positive customer experiences through strong work ethic, adaptability, and effective time management Focused on contributing to organizational growth by consistently meeting company needs and embracing new challenges
Certification
- CNA
- CPR & First Aid
- Handle & Care
Timeline
Resident Assistant
The Pavilion At Smyrna
05.2026 - Current
Certified Nursing Assistant
Franklin wellness and rehabilitation
02.2025 - Current
Behavioral Health Technician
Shiftkey Agency
09.2023 - 12.2024
LPN - Practical Nursing
Tennessee College of Applied Technology
08.2022 - 08.2023
Assistant Store Manager
Citygearinc
10.2015 - 05.2023
Lavergne High School