COURTNEY HIME
Erie,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Bartender
Country Club Of Landfall
04.2023 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Helped management plan and serve bar menu exceeding customer expectations.
Event and Services Manager
Lawrence Park Golf Club
03.2022 - 04.2023
- Meet with clients to plan, sell services, and execute events
- Record and present all financials related to events and services offered
- Assist in tending bar and serving customers when needed
- Assist in interviews, staff scheduling, and staff payroll
- Accurately calculated and processed expenses during and after events.
Server
Shoreline Bar And Grille
02.2021 - 12.2021
- Manage and prioritize multiple tasks in a fast paced and high-pressure environment
- Provide guests with a memorable experience by making it personable and high quality
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Event Coordinator Intern
Erie Bayfront Convention Center
08.2021 - 10.2021
- Worked alongside event coordinators, sales and marketing managers, and food and beverage to plan and execute events
- Updated and prepared Banquet Event Orders
- Managed event logistics and operations.
- Led vendor negotiations to obtain cost-effective services and products.
- Inspected event facilities to confirm conformance to customer requirements.
- Managed administrative logistics of events planning, event booking, and event promotions.
Education
Bachelor of Science - Business Administration, Management
Gannon University
Erie, PA12.2021
Skills
- Strategic Recommendations
- Event Staff Management
- Marketing Strategies
- Critical Thinking
- Typing Proficiency
- Customer Service
Accomplishments
- Business Plan Development
Timeline
Bartender
Country Club Of Landfall
04.2023 - Current
Event and Services Manager
Lawrence Park Golf Club
03.2022 - 04.2023
Event Coordinator Intern
Erie Bayfront Convention Center
08.2021 - 10.2021
Server
Shoreline Bar And Grille
02.2021 - 12.2021
Bachelor of Science - Business Administration, Management
Gannon University
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