Courtney Hinkle
Cashmere,WA
Summary
Dedicated professional with strong customer service and effective communication skills. Experienced in front desk management and administrative support, committed to delivering exceptional service and maintaining organization.
Highly- motivated with strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
2016
2016
years of post-secondary education
Work History
Prep cook/ Baker
Cashmere post acute
Cashmere, WA
06.2020 - Current
- Prepared ingredients for daily meal service in a fast-paced environment.
- Maintained cleanliness and organization of the kitchen workspace.
- Assist cooks in preparing and plating meals according to health standards.
- Followed recipes accurately to prepare consistent quality dishes daily.
Front Desk Receptionist
Hospitality associates
Wenatchee, Washington
09.2015 - 05.2020
- Greeted guests warmly and provided exceptional customer service.
- Managed front desk operations and coordinated guest check-ins and check-outs.
- Maintained accurate records of guest information and reservations using hotel software.
- Assisted with billing inquiries and processed payments efficiently at the front desk.
- Resolved guest complaints swiftly to maintain high satisfaction levels during stays.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
C.N.A
Cashmere Convalescent Center
Wenatchee, WA
11.2008 - 11.2014
- Assisted residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Provided companionship and emotional support to residents.
- Documented resident care activities accurately in electronic health records.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
Education
Certified Nursing Assistant - Nursing Assistant Program
Wenatchee Valley College
02.2009 - 04.2016
Delegation Of Diabetes/insulin Management - Health Sciences
Wenatchee Valley College
12.2016 - 12.2016
Delegation Of Dementia And Alzheimer’s Education - Health Sciences
Wenatchee Valley College
11.2016 - 11.2016
Cashmere High School
Cashmere, WASkills
- Time management
- Effective communication
- Highly motivated
- Administrative support
- Front desk management
Timeline
Prep cook/ Baker
Cashmere post acute
06.2020 - Current
Delegation Of Diabetes/insulin Management - Health Sciences
Wenatchee Valley College
12.2016 - 12.2016
Delegation Of Dementia And Alzheimer’s Education - Health Sciences
Wenatchee Valley College
11.2016 - 11.2016
Front Desk Receptionist
Hospitality associates
09.2015 - 05.2020
Certified Nursing Assistant - Nursing Assistant Program
Wenatchee Valley College
02.2009 - 04.2016
C.N.A
Cashmere Convalescent Center
11.2008 - 11.2014
Cashmere High School