COURTNEY HOGG
Gainesville,Florida
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Bonefish Grill
Gainesville, FL
07.2023 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained new team members on menu knowledge and service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Pet & House Sitter
Self-employed
Gainesville area
01.2020 - Current
- Ensured safety and security of residences during homeowner absence.
- Managed pet care, including feeding, walking, and administering medication as needed.
Restaurant Server
Tropical Smoothie Cafe
Gainesville, FL
06.2021 - 03.2023
- Ensured customers had a memorable and positive experience through the delivery of prompt, accurate service
- Provided food and drink suggestions based to increase up-sell rate and improve average amount spent
- Assisted with training new staff members as needed; provided additional support/hours during staffing shortages
- Opened store frequently; prepped ingredients for the day. Frequently managed the close-out process, including cleaning facility, restocking for next day, closing out and balancing register.
Education
Diploma (4 years) - Finance Academy
Buchholz High School
Gainesville, FL05.2023
Skills
- Teamwork
- Time Management/Organization
- Reliability/Adaptability
- Server training
- Tableside etiquette
- Task prioritization
- Strong work ethic
- High volume dining
Certification
Serve Safe Certification
Timeline
Server
Bonefish Grill
07.2023 - Current
Restaurant Server
Tropical Smoothie Cafe
06.2021 - 03.2023
Pet & House Sitter
Self-employed
01.2020 - Current
Diploma (4 years) - Finance Academy
Buchholz High School