Summary
Overview
Work History
Education
Skills
Crafting
Timeline
Generic

Courtney Holler

Chauvin,LA

Summary

Seasoned Customer Associate with 10+ years of experience dedicated to providing the highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

9
9
years of professional experience

Work History

Barista

Terrebonne General Health Systems
03.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
  • Controlled line and crowd with quick, efficient service
  • Made and served brand-specific café beverages with a focus on speed, quality, and consistency
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
  • Recommended products based on a solid understanding of individual customer needs and preferences

To-Go Specialist

Chili's Bar And Grill
12.2020 - 06.2021
  • Answered to-go order phone calls, conveyed menu options over the telephone and accurately estimated time of delivery
  • Maintained clean, sanitary workstation by removing trash, sweeping floors, and wiping down countertops
  • Operated cash register to accept cash, debit, and credit card payments from customers
  • Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments, and utensils
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items
  • Greeted customers and answered inquiries regarding menu items and specials

Retail Associate

Essentially Nola
11.2017 - 02.2021
  • Maintained a clean sales floor and straightened and faced merchandise
  • Greeted customers, helped locate merchandise, and suggested suitable options
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Helped customers complete purchases, locate items, and join reward programs
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction

Barista

PJ's Coffee
09.2019 - 03.2020
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
  • Controlled line and crowd with quick, efficient service
  • Made and served brand-specific café beverages with a focus on speed, quality, and consistency
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
  • Completed successful daily cash audits to correctly balance drawers at the end of shifts
  • Used POS system to accurately enter orders and process payments
  • Helped management keep an adequate supply on hand by notifying of shortages

School Bus Monitor

St. Charles Parish Public Schools
08.2014 - 11.2017
  • Worked with bus drivers and parents to meet the specialized needs of passengers
  • Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping
  • Supervised and assisted special-needs passengers, offering individual adult attention during transport
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs, and orthopedic devices for handicapped passengers
  • Assisted driver in monitoring and managing student behaviors to promote safety
  • Secured special seats and restraint devices used by students
  • Collaborated and communicated with school personnel, students and parents to maintain positive relationships

Education

No Degree - Radiological Technologies

University of Holy Cross
New Orleans, LA
05.2025

High School Diploma -

Destrehan High School
Destrehan, LA
05.2013

Skills

  • Selling Skills
  • Calm and Professional Under Pressure
  • POS System Operations
  • Problem Resolution
  • Product Merchandising
  • Billing Adjustments and Refunds
  • Understanding Customer Needs
  • Complex Problem-Solving
  • Policy and Procedure Adherence
  • Inbound and Outbound Calling
  • Merchandise Orders and Exchanges
  • Safe Work Practices
  • Customer Relationship Management
  • Email Etiquette
  • Inventory Control
  • Monetary Transactions
  • Telephone Reception
  • MS Office Proficiency
  • Administrative and Office Support
  • Call Transfers
  • POS Systems and Ordering Platforms

Crafting

I opened my own business creating products for customers. I have created things from candles and wax melts to custom home decor and even decal designs for vehicles. I am very creative and love being able to express myself through art.

Timeline

Barista

Terrebonne General Health Systems
03.2022 - Current

To-Go Specialist

Chili's Bar And Grill
12.2020 - 06.2021

Barista

PJ's Coffee
09.2019 - 03.2020

Retail Associate

Essentially Nola
11.2017 - 02.2021

School Bus Monitor

St. Charles Parish Public Schools
08.2014 - 11.2017

No Degree - Radiological Technologies

University of Holy Cross

High School Diploma -

Destrehan High School

Similar Profiles

CREATE PROFILE
Courtney Holler