Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Hi, I’m
Courtney Holley
Barista
Ridgewood,NY
Summary
Overview
7
years of professional experience
Work History
Cookie DO
Cashier
10.2022 - 01.2023
Job overview
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Stocked, tagged and displayed merchandise as required.
Starbucks
Barista Trainer
02.2020 - 04.2022
Job overview
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Handled cash and processed payments accurately to avoid errors.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Taught proper procedures and strategies for success to new employees.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by 5%.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Otto's Tacos
Manager
08.2017 - 02.2020
Job overview
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Recorded inventory sales into organization's weekly income report.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Rotated merchandise and displays to feature new products and promotions.
UT47
Barista
06.2018 - 09.2019
Job overview
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Helped management keep adequate supply on hand by notifying of shortages.
- Used POS system to accurately enter orders and process payments.
- Cleaned counters, machines, utensils, and seating areas daily.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Chipotle
Grill Cook
11.2018 - 04.2019
Job overview
- Cleaned and maintained kitchen equipment regularly.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Grilled meats and seafood to customer specifications.
- Handled portion control activities according to specified instructions provided by chef.
- Distributed food to team members with efficiency in high-volume environment.
- Cleaned food preparation equipment, work areas and counters or tables.
- Managed teams of 4 or 5 cooks at one time to ensure smooth transition during peak hours.
McDonald's
Fast Food Crew Trainer
10.2015 - 01.2017
Job overview
- Trained and mentored any new personnel hired to fulfill various roles.
- Monitored day-to-day activities of employees, noting areas needing improvement and implementing plans for rectification.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Reduced customer wait times by quickly operating customer window and sales register.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
Kent State UniversityKent, OH
High School Diploma
University Overview
Skills
- Sales Proficiency
- Station Preparation
- Till Counting
- Specialty Beverages Knowledge
- Food Serving and Preparation
- Equipment and Store Cleaning
- Hospitality and Professionalism
- Leading Employees
- Adaptable and Flexible
- Suggestive Selling
- Energetic and Outgoing
Hobbies
Hobbies
I love to read, watch anime, and play video games!
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Sometimes to save a life, you have got to kill your mind."
Timeline
Cashier
Cookie DO
10.2022 - 01.2023
Barista Trainer
Starbucks
02.2020 - 04.2022
Grill Cook
Chipotle
11.2018 - 04.2019
Barista
UT47
06.2018 - 09.2019
Manager
Otto's Tacos
08.2017 - 02.2020
Fast Food Crew Trainer
McDonald's
10.2015 - 01.2017
Kent State University
High School Diploma
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