Courtney Holmes
Denham Springs,LA
Summary
Detail-oriented professional with superb people skills. Engaging and helpful Management dedicated Salon Manager bringing 17+ years of progressive experience into the industry. Expertise in business development and marketing. Collaborative team player excels in fast-paced environments. Determined stylist with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. High-energy, resourceful and persistent associate with background working with customers and serving high-end clientè. Exceptional attention to detail and latest trends in aesthetics.
Overview
9
9
years of professional experience
Work History
Salon Manager
Smart Styles
02.2020 - 03.2020
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Organized promotions to boost product and service sales, achieving 100% growth in revenues
- Cross-sold and up-sold new haircare products, increasing earnings 100% per month
Senior District Leader
Regis Corporation
09.2017 - 01.2020
- Visited every district location on regular schedule while also conducting surprise inspections for quality and cleanliness.
- Reviewed financial documentation, reports and forecasts to make accurate and proactive operations decisions.
- Built and led cohesive, high-performance teams focused on maximizing quality, service and revenue.
- Cultivated culture of inclusion and excellence, driving growth by specializing in customer engagement and lasting experiences.
- Visited every district location on regular schedule while also conducting surprise inspections for quality and cleanliness
- Reviewed financial documentation, reports and forecasts to make accurate and proactive operations decisions
- Cultivated culture of inclusion and excellence, driving growth by specializing in customer engagement and lasting experiences
- Oversaw development of managers and sales strategies to maximize profits
- Built and led cohesive, high-performance teams focused on maximizing quality, service and revenue
- Interacted well with customers to build connections and nurture relationships
- Trained new employees on proper protocols and customer service standards
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Assisted in recruiting, hiring and training of team members
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Managed purchasing, sales, marketing and customer account operations efficiently
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Sales Associate
Migon Faget
10.2018 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Salon Manager
Smart Styles
08.2014 - 09.2017
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Organized promotions to boost product and service sales, achieving growth in revenues.
Stylist
V.I.P, Salon
01.2013 - 11.2013
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Monitored current trends to understand fashions and better serve customer needs.
- Recorded notes for future reference about customer preferences and services delivered.
- Worked on [Number] customers daily while maintaining distinguished cleanliness and organization of work areas.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Determined appropriate hair treatments based on conditions and textures.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Worked on customers daily while maintaining distinguished cleanliness and organization of work areas.
- Updated customer service standards to increase number of return customers and overall company profits
- Updated customer service standards to increase number of return customers and overall company profits
- Recorded client payments and payment information daily with accuracy.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Processed payments, entering sales in register for prompt customer service
Stylist
Regis
03.2011 - 12.2011
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Worked with men, women and children to complete [Service] on daily basis.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Distributed business cards outside of salon to generate new business.
- Worked on customers daily while maintaining distinguished cleanliness and organization of work areas
- Updated customer service standards to increase number of return customers and overall company profits
- Increased sales by analyzing customer hair care needs and recommending courses of action to boost sales
Education
Cosmetologist -
Southwest Mississippi Community College
Summit, MS08.2022
High School Diploma -
Amite County High School
Liberty, MS08.2021
Skills
- Supply Management
- Cleanliness and Sanitation
- Employee Hiring and Retention
- Talent Recruitment
- Customer Service
- Client Satisfaction
- Account Management
- Recruitment and Hiring
- Commitment to Quality and Service
- Customer Needs Assessment
- Accurate Money Handling
- Decision-Making Skills
- Business Development
- Revenue Growth
Timeline
Salon Manager
Smart Styles
02.2020 - 03.2020
Sales Associate
Migon Faget
10.2018 - 05.2019
Senior District Leader
Regis Corporation
09.2017 - 01.2020
Salon Manager
Smart Styles
08.2014 - 09.2017
Stylist
V.I.P, Salon
01.2013 - 11.2013
Stylist
Regis
03.2011 - 12.2011
Cosmetologist -
Southwest Mississippi Community College
High School Diploma -
Amite County High School
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