Antoinette Broughton
Denham Springs,LA
Summary
Customer service representative with over nine years of experience improving customer happiness via outstanding problem-solving and communication abilities. Demonstrates proficiency in navigating complex healthcare systems and improving technical support procedures, which enhances customer satisfaction and service effectiveness. Devoted to encouraging collaboration and ongoing development, using organizational and troubleshooting skills to drive operational success.
Overview
7
7
years of professional experience
Work History
Resource Specialist
Ground Game Health
03.2023 - 07.2025
- Acted as a vital point of contact for members and medical professionals, helping with Medicaid, Medicare, and commercial insurance.
- Managed 80 high-volume caseloads with accuracy and efficiency, ensuring timely follow-up and documentation.
- Helped members by connecting them to community resources
- Called organizations on their behalf to schedule appointments
Dispatcher
Dad and Son
08.2020 - 03.2023
- On-time pickups and deliveries were ensured by coordinating daily truck dispatch operations for both local and long-distance routes.
- Stayed in touch with drivers, customers, and suppliers to keep an eye on load levels, address problems, and preserve service standards.
- Remained compliant with safety procedures, driver logs, and DOT laws.
- Worked together with the logistics and warehouse teams to optimize load capacity and organize shipments.
Call Center Representative
Liberty Mutual
03.2018 - 05.2020
- Resolved consumer questions quickly, resulting in a decrease in call resolution times and an increase in customer satisfaction.
- Managed approximately 80 incoming calls daily
- Worked closely with cross-functional teams to streamline communication processes, fostering a more cohesive work atmosphere.
- Attended weekly team meetings to insure a seamless customer service experience.
Education
Bachelors Of Marketing/Communications -
Southern University And A & M College
Baton Rouge, LA05.2021
High School Diploma - undefined
Homewood Flossmoor High School
Flossmoor, IL05.2015
Skills
- Health Insurance
- Commercial Insurance
- Marketing
- Customer Service
- Data Entry
- Organization
- Management
- Problem Solving
- Microsoft Office
- POS Systems
- Communication
- Troubleshooting
- Follow-Up Work
- Resource Specialist
Timeline
Resource Specialist
Ground Game Health
03.2023 - 07.2025
Dispatcher
Dad and Son
08.2020 - 03.2023
Call Center Representative
Liberty Mutual
03.2018 - 05.2020
High School Diploma - undefined
Homewood Flossmoor High School
Bachelors Of Marketing/Communications -
Southern University And A & M College
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