Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Courtney Boggess

Courtney Boggess

Guyton,GA

Summary

Resourceful and detail-oriented administrative professional with 5+ years of experience supporting front office operations, scheduling, customer service, and data entry in fast-paced environments. Strong communicator with a proactive approach to problem-solving and team support. Dedicated to organizational excellence and confidentiality. Seeking to contribute to the high standards of Gulfstream Aerospace as an Administrative Assistant.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Stock Room Associate

Walmart
06.2025 - Current
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
  • Assisted with merchandise stocking and replenishment in backroom and on sales floor.
  • Managed timely and effective replacement of damaged or missing products.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
  • Prepared pallets for shipment or use by sales floor employees.
  • Checked numbers manually and used hand-held equipment to locate products.
  • Followed proper procedures for item receipt, storage and inventory control.
  • Adhered to safety regulations and practiced safe work habits.

Stock Room Associate

Walmart
03.2024 - 03.2025
  • Stocked merchandise, clearly labeling items, and arranging according to department.
  • Managed timely and effective replacement of damaged or missing products.
  • Shelved new and returned inventory according to proper storage procedures.
  • Prepared pallets for shipment or use by sales floor employees.
  • Checked numbers manually and used hand-held equipment to locate products.
  • Followed proper procedures for item receipt, storage and inventory control.
  • Adhered to safety regulations and practiced safe work habits.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.

Customer Service Representative

Walmart
06.2023 - 03.2024
  • Provided front-end support, processed transactions, and addressed customer concerns.
  • Maintained organized and well-stocked checkout areas to ensure seamless service flow.
  • Collaborated with team members on merchandise flow and administrative documentation.

Retention Specialist, Sales Associate

Hand and Stone Massage & Facial Spa
11.2021 - 03.2023
  • Managed multi-line phone system, booked appointments, and coordinated daily calendars.
  • Maintained accurate client records and updated accounts for billing and membership services.
  • Welcomed guests and directed inquiries, ensuring a professional and friendly front-desk presence.
  • Resolved client complaints with diplomacy and escalated issues when necessary.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Collaborated with managers to identify and address employee relations issues.
  • Developed and monitored employee recognition programs.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Retail Sales Associate

Kohl’s Department Store
11.2018 - 01.2019
  • Handled customer service, transactions, and returns using a computerized POS system.
  • Assisted with visual merchandising and inventory maintenance.
  • Supported team operations during high-traffic holiday seasons.

Banquet Server (Admin Support for Events)

Millennium Hotels & Resorts
04.2017 - 09.2018
  • Coordinated event setup based on Banquet Event Orders (BEOs).
  • Maintained inventory records and supported schedule tracking for event staff.
  • Provided customer-facing support during corporate and formal events.

Lead Hostess

Sea Galley
05.2014 - 06.2016
  • Scheduled reservations, managed waitlists, and communicated guest flow to staff.
  • Answered phones, handled to-go orders, and ensured guest satisfaction.
  • Maintained records for daily seating and peak times to support managerial planning.

Education

Associate of Science - Medical Assisting

South University Savannah
GA

Associate of Arts - General Education

University of Massachusetts Global

High School Diploma -

West Anchorage Highschool
Anchorage, AK
05-2013

Skills

  • Office Administration & Scheduling
  • Phone & Front Desk Reception
  • Customer Service & Client Relations
  • Data Entry & Records Management
  • Problem Resolution
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Confidentiality & Discretion
  • Time Management & Prioritization
  • Team Collaboration

Certification

  • Microsoft Office Suite (Excel, Word, Outlook)
  • Basic Data Entry & Records Management
  • Phone Etiquette & Reception Protocols

Timeline

Stock Room Associate

Walmart
06.2025 - Current

Stock Room Associate

Walmart
03.2024 - 03.2025

Customer Service Representative

Walmart
06.2023 - 03.2024

Retention Specialist, Sales Associate

Hand and Stone Massage & Facial Spa
11.2021 - 03.2023

Retail Sales Associate

Kohl’s Department Store
11.2018 - 01.2019

Banquet Server (Admin Support for Events)

Millennium Hotels & Resorts
04.2017 - 09.2018

Lead Hostess

Sea Galley
05.2014 - 06.2016

Associate of Science - Medical Assisting

South University Savannah

Associate of Arts - General Education

University of Massachusetts Global

High School Diploma -

West Anchorage Highschool

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