Summary
Overview
Work History
Education
Skills
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Courtney Horton

Courtney Horton

Summary

Results-oriented Manager offering 12-year background paired with significant achievements, outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

13
13
years of professional experience

Work History

Home Care Service Manager

Home Instead
Mesa, AZ
08.2019 - Current
  • Communicated with client's with compassion while keeping medical information private.
  • Performed sales consultations and educated clients on products and services.
  • Drove sales by effectively up-selling and cross-selling services to maximize profitability.
  • Explained policies, procedures and services to clients.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained professional network of potential clients and business opportunities.
  • Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
  • Maintained records management system to process personnel information and produce reports.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Collaborated with Owner to implement processes, identify and correct problems and document revisions for procedures.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Fostered relationships with clients to expand client base and retain business.
  • Delivered exemplary customer service and support by remaining poised in most stressful situations.
  • Consulted with long-term, new and prospective clients to understand needs and propose ideal solutions.

Orthodontic Practice Manager

Dental Depot
Paradise Valley, AZ
08.2017 - 03.2019
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained records management system to process personnel information and produce reports.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Recruited, hired and trained new medical and facility staff.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Developed medical programs that promoted community health and research.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Documented dental care services by charting in patient records.
  • Took medical and dental history and recorded vital signs of patients.
  • Briefed patients on dental procedures and payment plans to help make informed decisions.
  • Prepared bills and completed insurance forms using system software.

Center Director

Jenny Craig Weight Loss Center
Mesa, AZ
08.2010 - 08.2017
  • Oversaw multiple locations and staff valley wide meeting or exceeding center's fiscal goals.
  • Designed performance metrics to track progress and strategic business goals.
  • Oversaw risk management, loss prevention and safety operations for the center to reduce instances of theft, waste and abuse.
  • Opened new locations and trained staff to meet company's expectations.
  • Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
  • Reviewed medical records of patients prior to visits to determine physical limitations, precautions and contra-indications.
  • Hired and coached staff on all center policies and procedures to effectively handle client's needs
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.
  • Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.

Education

Associate of Arts - Business Administration And Management

University of Phoenix
Tempe, AZ
05.2016

Skills

  • Decision Making
  • Policy and Program Development
  • Verbal and Written Communication
  • Budget Development
  • Employee Recruitment and Hiring
  • Employee Performance Evaluations
  • Employee Training Program
  • HIPAA Guidelines
  • Human Resources Management
  • Clinical Staff Management
  • Employee Supervision
  • Profit and Revenue-Generating Strategies
  • Budgeting and P&L
  • Networking Events
  • Staff Training and Development

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Courtney Horton