Courtney Howell
Lawrence,KS
Summary
Driven professional with a proven track record at Farmers Insurance, adept in expert problem-solving and advanced communication. Specialized in enhancing recruitment strategies and optimizing claim processes, demonstrating adaptability and a keen attention to detail. Achieved significant improvements in talent sourcing and customer satisfaction, leveraging teamwork and Kanban methodologies for operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Talent Sourcing Specialist
Farmers Insurance
06.2018 - 08.2024
- Execute sourcing techniques and approaches to locate agency owner candidates across various channels.
- Analyze successful recruitment trends to identify key attributes in order to build ideal agent candidate profile.
- Align with various business partners to provide continuous research and test techniques in support of agency vision and to determine talent acquisition needs and requirements.
- Train and provide feedback to new hires and supervisor continuing education.
Auto Property Damage Specialist
Farmers Insurance
02.2016 - 06.2018
- Delivered consistent service quality throughout the life of the claim life cycle in order to achieve optimal outcome with each customer.
- Address proper application of all policy limits and educate the customer in order to problem solve during a difficult process.
- Collaborated with cross-functional departments to achieve a satisfactory claims experience.
Account Representative
Enterprise Rent a Car
08.2013 - 02.2016
- Provide exceptional customer service to key insurance partners and their customers.
- Market and educate business partners on our company's benefits to their customers.
- Training business partners on software provided.
- Assist insurance partners with rental management goals.
- Develop and implement marketing plan to reach all areas of assigned territory.
Education
Bachelor of Science - Communication Sciences And Disorders
Rockhurst University
Kansas City, MO05.2011
Skills
- Expert Problem Solving
- Adaptability and flexibility
- Attention to Detail
- Relationship Building and collaboration
- Advanced Communication
- Teamwork and Collaboration
- Kanban
Certification
SAFe Certified Scrum Master
Timeline
Talent Sourcing Specialist
Farmers Insurance
06.2018 - 08.2024
Auto Property Damage Specialist
Farmers Insurance
02.2016 - 06.2018
Account Representative
Enterprise Rent a Car
08.2013 - 02.2016
Bachelor of Science - Communication Sciences And Disorders
Rockhurst University
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