Courtney Isom
Grand Prairie
Summary
Dynamic supervisor with proven success in team leadership and employee training at UPS. Expertise in forklift operation and proficiency in Microsoft Office Suite. Focus on fostering a safe work environment while enhancing operational efficiency. Committed to talent development and performance improvement through effective coaching and conflict resolution.
Overview
19
19
years of professional experience
Work History
SUPERVISOR
UPS
Arlington
01.2013 - Current
- Met staffing requirements and trained employees to ensure efficient operation in work areas
- Implemented safety protocols to improve workplace security and compliance
- Set up work area and verify equipment in use
PACKAGE HANDLER
UPS
09.2007 - 01.2013
- Memorized destination zip codes to accurately sort over 600 packages to their correct locations.
- Unloaded 53ft trailers with hundreds of packages, ensuring safe handling of varying sizes and weights.
- Reading, scanning, and loading packages to ensure they are loaded into proper trailer.
- Utilized Microsoft Office to effectively present safety techniques and work methods to team members.
Education
Hvac Tech - Hvac
South Texas Vocational Tech
Grand Prairie, TX09-2025
Some College (No Degree) - Electronic Engineering
DeVry University
Irving, TXSkills
- Forklift operation skills
- Industrial equipment expertise
- Team leadership and collaboration
- Proficiency in Microsoft Office Suite
- Effective time management strategies
- Employee training and growth initiatives
- Conflict resolution techniques
- Adherence to safety protocols
- Coaching and mentoring abilities
- Building professional relationships
- Operations oversight and management
- Training program development
- goal-oriented mindset
- Staff training and development strategies
- Dependability in tasks
- Performance assessment methods
- Maintenance of equipment
- Advanced Microsoft Excel skills
- Analytical problem solving
- Decision-making capabilities
- Strong verbal and written communication
- Detail-oriented approach
- Delegation of tasks effectively
- Management of workflows
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Skills And Abilities
Supervise and provide direction for up to 20 employees while overseeing the processes of loading upwards of 20,000 packages daily. As management I am responsible for overall upkeep of the work area, the safety and wellness of each employee in my work area, and the validation of each employee time card. Personal skills include team building and conflict resolution., Qualified to drive tug truck, forklift, and other industrial equipment., Performs daily safety meeting for workforce. Communicates daily plan and previous days results with workforce., Team building through the development of relationships is a big part of my current position.
Timeline
SUPERVISOR
UPS
01.2013 - Current
PACKAGE HANDLER
UPS
09.2007 - 01.2013
Hvac Tech - Hvac
South Texas Vocational Tech
Some College (No Degree) - Electronic Engineering
DeVry University