Courtney Jackson
Plano,TX
Summary
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Manager
Bella Vista Park
Dallas, TX
08.2023 - 04.2025
- Oversee multifamily property in the White Rock Lake area, improving occupancy and property conditions.
- Managed and coordinated the renovation of 40 units, ensuring timely completion to meet bank deadlines.
- Supervised vendors, contractors, and a team of five maintenance staff and one leasing agent.
Tech Support Representative
GoDaddy
Remote
10.2022 - 08.2023
- Tech support & sales role. My job was to take inbound calls for tech support issues, walk customers through how to navigate the back end of their website and offer upsell products as solutions.
Auto Sales Representative
Lithia & Driveway (Lithia Motors)
Plano, TX
09.2021 - 10.2022
- Guided clients through purchase, financing, and delivery, consistently exceeding sales quotas.
- Negotiated with lenders and dealerships to secure favorable financing terms.
Remote Customer Service Representative
OneSupport
Remote
05.2019 - 04.2021
- Resolved customer inquiries and technical issues while driving add-on sales of advanced support packages.
Picker/Packer
Walmart distribution center 6005
Palestine, TX
07.2017 - 05.2019
- Pack shoes and boots into boxes and put them on the conveyor belt as safely and quickly as possible
- Help teammates complete their lines if they fall behind
- Keep area clean at all times
Assistant Property Manager
Erickson & Associates Realty
Austin, TX
07.2015 - 02.2017
- Handled tenant communications, leasing paperwork, and property listings in MLS.
- Coordinated vendor bids and maintenance requests with owner approvals.
Assistant Property Manager
Atlas Realty
Austin, TX
03.2014 - 07.2015
- Oversaw leasing for a large portfolio of properties.
- Conducted property showings, move-in/out inspections, and coordinated maintenance.
Education
Real Estate Diploma -
Kaplan College
Arlington, TXHigh School Diploma - undefined
Palestine High School
Palestine, TXSkills
- Organizational skills
- Section 8
- Microsoft Excel
- Problem solving
- Handling customer inquiries
- Customer Service & Sales
- Certified Apartment Manager (CAM)
- Microsoft Office Suite, CRM Software
- Communication skills
- Employee relationship building
- Interpersonal skills
- Closing sales
- Management
- Objection handling (sales technique)
Accomplishments
- Collaborated with team of contractors in the renovation of 40 units.
- Supervised team of 6 staff members.
- Increased occupancy from 30% to 75% in the first year
Certification
- Driver's License
- Certified Apartment Manager
- CPR Certification
Timeline
Community Manager
Bella Vista Park
08.2023 - 04.2025
Tech Support Representative
GoDaddy
10.2022 - 08.2023
Auto Sales Representative
Lithia & Driveway (Lithia Motors)
09.2021 - 10.2022
Remote Customer Service Representative
OneSupport
05.2019 - 04.2021
Picker/Packer
Walmart distribution center 6005
07.2017 - 05.2019
Assistant Property Manager
Erickson & Associates Realty
07.2015 - 02.2017
Assistant Property Manager
Atlas Realty
03.2014 - 07.2015
High School Diploma - undefined
Palestine High School
Real Estate Diploma -
Kaplan College