ANGIE ROMERO
Santa Ana,CA
Summary
Versatile professional with a strong background in customer service and operational management. Expertise in billing administration, event organization, and troubleshooting technical issues. Bilingual communication skills facilitate effective interactions, ensuring client needs are met promptly and efficiently.
Overview
1
1
Language
5
5
years of professional experience
Work History
Community Manager
Regus Management Group (IWG)
Santa Ana, USA
05.2024 - Current
- Organized community events and networking sessions to enhance member engagement and foster relationships.
- Supported sales team by providing insights into client needs and center performance through conducted tours.
- Responded to customer inquiries in a timely manner.
- Handle billing, invoicing, and customer account management tasks.
- Resolved basic IT issues by diagnosing problems and implementing solutions. or coordinate with technical support when needed.
- Responded to customer inquiries promptly to ensure satisfaction and maintain strong client relationships.
- Collected rent and other types of payments from clients, keeping thorough reports on those paying on time and delinquent individuals.
- Processed move-ins, initiating leases, executing renewals, and handling move-outs.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
Community Associate
Regus Management Group (IWG)
Orange, USA
01.2023 - 05.2024
- Serve as the first point of contact for clients and visitors, delivering professional, friendly, and personalized service.
- Coordinated daily administrative tasks to enhance efficiency. including mail sorting, package forwarding, office bookings, and workspace setup.
- Handled client inquiries via email and phone, resolving issues independently and escalating when required.
- Maintain a professional and welcoming atmosphere in shared and private office spaces.
- Maintained professional, welcoming atmosphere in shared and private office spaces, promoting positive client experiences.
Cashier Team Lead
Super King Market
Santa Ana, USA
10.2021 - 01.2023
- Answered and transferred phone calls to departments and managers, ensuring effective communication across the organization.
- Supervised cashiers to boost customer service levels, and check accurate balance for transactions to promote smooth operations via POS systems.
- Utilized MS Office to track and resolve missing AD items, send daily emails, and create rain checks, enhancing customer satisfaction.
- Assisted cashiers with resolving customer complaints and inquiries.
- Assisted cashiers in resolving customer complaints and inquiries, fostering a positive shopping experience.
- Processed refunds and exchanges according to company policy.
- Utilized MS Office to send missing AD items, daily emails, as well as create and process rain checks for customers.
Education
High School Diploma -
Los Amigos High School
Fountain Valley, CA06-2020
Skills
- Phone etiquette
- Organizational management
- Time management
- Office management
- Organizational skills
- Customer support
- Professional phone and email etiquette
- Billing management
- Community engagement
- Office administration
- Problem solving
- Property management
Languages
Spanish
Professional
Timeline
Community Manager
Regus Management Group (IWG)
05.2024 - Current
Community Associate
Regus Management Group (IWG)
01.2023 - 05.2024
Cashier Team Lead
Super King Market
10.2021 - 01.2023
High School Diploma -
Los Amigos High School