Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Maleana Swaenepoel

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level medical position.

Overview

7
years of professional experience

Work History

Maleana Swaenepoel, UMH Properties, Inc

Community Manager
01.2021 - Current

Job overview

  • Complies with all local, state, and federal regulations, and focuses on creating an enjoyable, positive working environment for our personnel as well as a healthy and flourishing living environment for our residents
  • Leads the development and implementation of community operations, strategies and tactics for the community
  • Screen applicants for credit and background, conduct credit, criminal, and eviction checks
  • Conduct property tours, negotiate leases, and oversee tenant move-in or move-out
  • Conduct post move-in inspections and provide 24/7 emergency service
  • Actively engages and outsources area vendor partners to provide additional resources to our resident customers
  • Supports the Assistant Manager in developing activities and promotions to maximize the enjoyment of our resident customers
  • Formulates and implements successful plans to grow occupancy and revenue
  • Interviews, hires, trains, supervises and evaluates all staff to ensure team members remain focused, driven and engaged in their positions
  • Represents the Company in a professional manner at all times
  • Consistently maintains a professional and positive attitude when dealing with residents, coworkers and the general public
  • Inspects property and grounds on a daily basis, coordinating service as needed
  • Physically inspect units, common areas, and overall property condition as needed
  • Responsible for office opening on schedule, condition of office and model homes
  • Oversees leasing activity - ensures that follow up standards are being met
  • Reviews notices to vacate to determine cause of move-outs
  • Identifies problem areas and develops improvement plans
  • Actively manages customer satisfaction and improves resident retention
  • Plans and attends resident social functions and activities
  • Regularly hosts team meetings to focus on short-term and long-term property goals

South Bend Orthopaedics

Medical Receptionist
06.2020 - 01.2021

Job overview

  • Served patients by greeting and helping them, scheduling appointments, and maintaining records andaccounts
  • Welcomed patients and visitors in person or on the telephone, and answering inquiries
  • Kept patient appointments on schedule by notifying provider of patient's arrival, reviewing servicedelivery compared to schedule, and reminding providers of service delays
  • Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintainingthe reception area
  • Ensures availability of treatment information by filing and retrieving patient records
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information
  • Obtains revenue by recording and updating financial information, recording and collecting patientcharges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims
  • Maintains business office inventory and equipment by checking stock to determine inventory level,anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies,and scheduling equipment service and repairs
  • Helps patients in distress by responding to emergencies
  • Protects patients' rights by maintaining confidentiality of medical, personal, and financial information
  • Maintains operations by following policies and procedures, reporting needed changes
  • Contributes to team effort by accomplishing related results as needed.

UMH Properties, Inc

Assistant Community Manager
09.2018 - 01.2020

Job overview

  • Promptly answer telephone and e-mail inquiries with the goal of obtaining an appointment to show thecommunity to the prospective resident
  • Greet prospective residents, demonstrate the features and benefits of the interior of the homes andamenities, explain terms of occupancy, and provide information about local areas
  • Close the sale with prospective resident and obtain a holding deposit and application for an apartmentor waiting list
  • Promptly follow up with prospective residents whom have not yet leased to continue the sales processand secure the sale
  • Determine and certify the eligibility of prospective residents, following government regulations and
  • Company procedures
  • Assist Property Manager with advertising and promotions for the property in relation to prospectiveresidents and resident retention
  • Complete and submit all weekly reports in a timely manner to the appropriate person
  • Conduct all activities in accordance with HUD regulations and Fair Housing requirements.

Big R Stores

Department Manager
05.2017 - 09.2018

Job overview

  • Maintain a presence on the sales floor and a working knowledge of all departments to greet customers,answer questions, recommend products and/or services, help locate or obtain materials, and providedaily support, direction, and guidance to team members
  • Maintain an appealing and clean sales floor—hang, fold, shelve, peg merchandise to a particularstandard using a planigram or general merchandising guidelines
  • Assist with processing sales transactions involving cash, credit, or financial aid payments
  • Support and participate in the truck un-load and stocking processes to ensure truck standards arefollowed and completed within budget
  • Manage the visual merchandising standards in store and execution of feature space and seasonallayouts
  • Manage and execute the inventory management processes in store
  • Train, observe and coach the team to achieve results; participate in the performance managementprocess of your team; support Talent Development; utilize the leadership competencies for continuedself-development
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even indifficult situations; promotes commitment to the organization's vision and values; projects a positiveimage and serves as a role model for others
  • Serve as Manager on Duty (MOD)

Hubbard Hill Living Wisdom Community

Wait Staff
03.2016 - 06.2016

Job overview

  • Served meals to residents in a friendly and efficient manner
  • Maintained safe and sanitary conditions in working areas
  • Maintained acceptable standards of personal hygiene and complied with department dress code
  • Completed all assigned cleaning tasks
  • Attended all in-service training and education sessions as assigned.

Education

Ivy Tech Community College

Emergency Medical Technology/Technician (EMT Paramedic
2025

Southwestern Michigan College

from Business Administration and Management
2017

Skills

  • Leadership
  • Customer Service
  • Problem Solving
  • Receptionist Duties/Data Entry
  • Phone Etiquette
  • Critical Thinking
  • Client Service and Support
  • Creative and Adaptable
  • Database Administration
  • Healthcare Administration
  • Medical Recordkeeping
  • Healthcare Knowledge

Timeline

Community Manager

Maleana Swaenepoel, UMH Properties, Inc
01.2021 - Current

Medical Receptionist

South Bend Orthopaedics
06.2020 - 01.2021

Assistant Community Manager

UMH Properties, Inc
09.2018 - 01.2020

Department Manager

Big R Stores
05.2017 - 09.2018

Wait Staff

Hubbard Hill Living Wisdom Community
03.2016 - 06.2016

Ivy Tech Community College

Emergency Medical Technology/Technician (EMT Paramedic

Southwestern Michigan College

from Business Administration and Management

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Maleana Swaenepoel