To find a challenging management position that would enable me to use my intensive organization skills, diverse academic, and employment background. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Charmaine Charles
Boston,MA
Summary
Overview
13
years of professional experience
Work History
Jefferson Apartment GroupBoston
Community Manager
02 2024 - Current
Job overview
- Created policies and procedures for successful community management.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and investors informed.
- brought down delinquency to 30% from 78% high.
- Streamlined operations, optimizing the use of technology for tracking and reporting performance metrics.
- Enhanced client satisfaction with personalized investment plans tailored to individual goals and risk tolerance.
- Maintained strong relationships with investors, providing transparent communication regarding portfolio performance and market trends.
- Negotiated favorable terms with vendors, reducing overall property management costs.
Fairfield Residential Company LLCChelsea
Community Manager
08 2023 - 01 2024
Job overview
- Managed community within established cost constraints.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Created policies and procedures for successful community management.
- Lowered resident recievables from a 47000 balance to $3,998. Continuing to low
- Build community events
- Build A community rapport and reviews up from 3.9-4.4 points
- Evaluated property conditions and recommended improvements.
- Fielded inquiries from current and potential community members about property and community offerings.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
The Community BuildersBoston
Multi-Site Community Manager
12 2021 - 08 2023
Job overview
- Develop and manage operating budgets, billing processes, operating reports, and all accountingfunctions including invoicing and expense tracking; monitor revenue transactions and rent collection;nonpayment of rent processes
- Oversee upkeep of the property curb appeal, annual inspection of apartments, market ready units,safety and preventive maintenance, preparation for audits or inspections.
- Managed a 110 mixed unit building lease up. Worked with BHA , the city of Boston, Home start.
- Managed a 103 mixed unit building with ownership and the city of Boston.
- worked closely with account manager and Asset management on budgets and escroll
- managed a full team of 7 employers
Peabody PropertiesBoston
Property Manager
03.2019 - 12.2021
Job overview
- Ensure the efficient operation of the apartment community by operating the property within established financial guidelines (budgetary oversight), ensuring established property standards are met, maintaining high occupancy requirements, reviewing delinquent accounts and taking required action while responding to all resident requests in timely manner
- Knowledgeable with respect to affordable housing programs, federally-assisted, and all State and local
Corcoran Management CompanySouth Boston
Recertification Specialist
11.2018 - 12.2018
Job overview
- Interviewing and reviewing all affordable housing applicant and resident applications, leases and other paperwork
- Ensuring that all affordable housing program requirements and HUD/Agency regulations are monitored and in full compliance
- Maintaining overall compilation of AHP files
- Supporting and ensuring utilization of property management software systems
- Preparing service requests and distributing them to appropriate associates
- Maintaining working knowledge of company policies and applicable laws and regulations and affordable housing programs
UniversityPark-Forest City RealtyCambridge
Accounts Services Specialist
06.2018 - 11.2018
Job overview
- Coordinates and administers general business office activities of University Park
- Performs bookkeeping and administrative functions
- Reviews all resident and guarantor applications, leases and other related paperwork, verifying accuracy and completeness
- Ensures that all billings are accurate and all monies are properly collected and accounted for prior to submitting the files to corporate
- Assists in ensuring that all affordable housing program requirements and applicable HUD/Agency regulations are monitored regularly and are in full compliance with appropriate regulatory agreements and agencies, including waiting list, certifications, re-certifications and other reporting requirements
- Communicates with residents regarding accounting concerns/issues
- Monitors property delinquency and prepares balance due notices and legal notices
- Prepares and reviews all accounting month end reports and ensures that all accounting falls in line with corporate guidelines
- Finalizes month end for the property
- Prepares pre-move out letters for all accounts on notice
- Prepares final account statements and finalizes accounting ledgers upon move outs
- Ensures that all accounts are correct and submitted to corporate for review in a timely manner
- Performs resident deposit audit on a weekly basis to ensure move in deposits are collected and applied accordingly.
University park, Forest City RealtyCambridge
Affordable Housing Program Coordinator
08.2016 - 10.2018
Job overview
- Interviewing and reviewing all affordable housing applicant and resident applications, leases and other paperwork
- Ensuring that all affordable housing program requirements and HUD/Agency regulations are monitored and in full compliance
- Maintaining overall compilation of AHP files
- Supporting and ensuring utilization of property management software systems
- Preparing service requests and distributing them to appropriate associates
- Maintaining working knowledge of company policies and applicable laws and regulations and affordable housing programs
- Certified
Bozzuto, Park lane SeaportBoston
RESIDENTIAL CONCIERGE/ LEASING SPECIALIST
08.2014 - 06.2016
Job overview
- Logging in packages, auditing, and delivering packages daily
- Directing service requests to maintenance team and complete service request call backs
- Closing service requests daily in the community's software i.e
- Yardi, One Site, Building Link etc
- Maintaining accurate key control logs and managing the online system for resident/guest access to elevators, amenities and etc
- Conduct tours of the apartment community; help prospective residents find a great new place to call home by showcasing the community
- Work with the Management team to initiate creative strategies to build positive buzz about the apartment community; partner with nearby businesses, attend local events, and make connections/ contacts in the neighborhood
- Develop social media initiatives to connect and engage residents; post announcements, photos, updates, and event information.
Bozzuto, The Kensington residentialBoston
Lead Concierge Supervisor
08.2013 - 08.2014
Job overview
- Supervising concierges on customer servicing residents
- Handling pass on logs and schedules
- Manage desk activities for 381 unit luxury apartment
- Giving great customer service
- Knowing software building link, one site, Yardi
- Residential Concierge
The Metropolitan of BostonBoston
08.2012 - 08.2013
Job overview
- Consistently provide a rewarding luxury lifestyle experience for our residents and their guests through helpful, attentive, and courteous interactions;
- Managed the desk activities for a 305 unit luxury apartment and condominiums;
- Ensured that corrective action is taken to resolve residents' complaints while making sure that superior service is present;
- Maintained switchboard operations including professionally answering phones, taking messages, and routing calls for Property Management and residents.
EQUITY Residential
Residential Concierge
08.2011 - 06.2012
Job overview
- Consistently provide a rewarding luxury lifestyle experience for our residents and their guests through helpful, attentive, and courteous interactions
- Maintain all applicable logs, updates, files, and relevant computer and/or paper log systems relevant to building operations and maintain accurate and complete shift notes and "pass-on" logs to ensure successful communication through shift changes
- Met daily with supervisor to review and received additional instructions.
Education
Curry College
Bachelor's from Criminal Justice
2005
University Overview
Pine Manor College
Bachelor's from Criminal Justice
University Overview
Skills
- Housing regulations;
- Solid management and proven leadership skills
- Strong financial, marketing, and resident relations skills
- High degree of interpersonal skills; ability to communicate effectively, both written and verbal
- Proven ability to respond to residents, investigate complaints, disturbances and resolve problems
- Following management rules and regulations in a timely manner
- Time management skills and ability to prioritize a must;
- Solid administrative, organizational, computer, marketing skills and resident relations skills;
- lease ups
- Customer Service
- Yardi
- OneSite
- Realpage
- Accounts Receivable
- Property Management
- Accounts Payable
- Auditing
- General Ledger Accounting
- Office Management
- Account Reconciliation
- Marketing
- Budgeting
- Microsoft Excel
- Leadership
- LIHTC
- Supervising experience
- Financial Report Writing
- QuickBooks
- Payroll
- Tax Experience
- Market Analysis
- Bilingual
- Exercise independent judgment, decision-making abilities and high level of confidentiality
- Multitask, prioritize, and work well under pressure with minimal, or no supervision;
- Strong ability to look for ways to improve and promote quality;
- Outstanding communication skills both written and verbal form Strong planning, organizational
- Computer troubleshooting skills
- Microsoft Office, excel, power point, WordPerfect, Building Link,
Accomplishments
Accomplishments
- Created a non profit
Timeline
Property Manager
Peabody Properties
03.2019 - 12.2021
Recertification Specialist
Corcoran Management Company
11.2018 - 12.2018
Accounts Services Specialist
UniversityPark-Forest City Realty
06.2018 - 11.2018
Affordable Housing Program Coordinator
University park, Forest City Realty
08.2016 - 10.2018
RESIDENTIAL CONCIERGE/ LEASING SPECIALIST
Bozzuto, Park lane Seaport
08.2014 - 06.2016
Lead Concierge Supervisor
Bozzuto, The Kensington residential
08.2013 - 08.2014
The Metropolitan of Boston
08.2012 - 08.2013
Residential Concierge
EQUITY Residential
08.2011 - 06.2012
Community Manager
Jefferson Apartment Group
02 2024 - Current
Community Manager
Fairfield Residential Company LLC
08 2023 - 01 2024
Multi-Site Community Manager
The Community Builders
12 2021 - 08 2023
Curry College
Bachelor's from Criminal Justice
Pine Manor College
Bachelor's from Criminal Justice