Courtney James-Johnson
Fresno,CA
Summary
Fresno, California Career Objective Driven financial and administrative associate seeking a position that will allow for honing skills and acquire new skill sets. Experienced File Clerk with 5-year history in high-volume settings. Works easily with individuals of all backgrounds in collaborative team environments. Supports operations with advanced organizational and problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Seasonal Intermittent Filing Clerk
Internal Revenue Service
02.2017 - 07.2020
- Handled sensitive files and documentation in accordance with accepted filing practices
- Organized sensitive documents and payments to mitigate time consuming processing errors
- Received mail in bulk in fast-paced environment
- Optimized information gathering and presentations with implementation of practical filing system.
Contractor-Administrative Assistant
PAE & Immigration And Naturalization Service
04.2019 - 10.2019
- Overseeing docket preparation in accordance with federal law
- Certificate preparation and assistance during immigration ceremonies
- Retrieved, maintained, and entered records utilizing the secured ELIS system
- Developed and executed creative solutions to complex problems.
- Sorted and distributed files, recorded incoming shipments for government records.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Customer Service Representative
California Check Cashing
01.2003 - 12.2004
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Followed department policies and completed required paperwork for each transaction
- Contributed to fraud detection support, documenting suspicious activity, and reporting flagged transactions
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Acquisitions Associate
Providian Financial
01.1998 - 12.2000
- Supported exceptional customer service with prompt acknowledgment and accurate accounting services in a fast-paced environment
- Responded to banking inquiries and requests from customers
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement
- Processed card transactions and orders in accordance with company policy and financial security laws.
Office Assistant
Patton, Wolan
07.1997 - 12.1998
- Responded to inquiries from internal and external parties to facilitate communication or provide direction
- Created manual and electronic document files and records, providing up-to-date information or historical reference
- Utilized mail/fax systems and coordinated flow of information, internally, and with other organizations.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Associates Degree - Clinical Psychology
Fresno City College
Fresno, CA05.2025
Certificate - Medical Insurance Coding
San Joaquin Valley College
Visalia, CA04.2024
Skills
- Microsoft 365 Proficient
- 45 WPM Typing Speed
- Sales
- Data Entry
- Filing Management
- Analytical Abilities
- Critical Thinking
- Team Coordination
- Document Scanning
- Clerical Support
- Records Maintenance
- Time Management
- Reading Comprehension
- Customer Retention
- Customer Service
Timeline
Contractor-Administrative Assistant
PAE & Immigration And Naturalization Service
04.2019 - 10.2019
Seasonal Intermittent Filing Clerk
Internal Revenue Service
02.2017 - 07.2020
Customer Service Representative
California Check Cashing
01.2003 - 12.2004
Acquisitions Associate
Providian Financial
01.1998 - 12.2000
Office Assistant
Patton, Wolan
07.1997 - 12.1998
Associates Degree - Clinical Psychology
Fresno City College
Certificate - Medical Insurance Coding
San Joaquin Valley College
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