Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney James-Johnson

Fresno,CA

Summary

Fresno, California Career Objective Driven financial and administrative associate seeking a position that will allow for honing skills and acquire new skill sets. Experienced File Clerk with 5-year history in high-volume settings. Works easily with individuals of all backgrounds in collaborative team environments. Supports operations with advanced organizational and problem-solving abilities.

Overview

23
23
years of professional experience

Work History

Seasonal Intermittent Filing Clerk

Internal Revenue Service
02.2017 - 07.2020
  • Handled sensitive files and documentation in accordance with accepted filing practices
  • Organized sensitive documents and payments to mitigate time consuming processing errors
  • Received mail in bulk in fast-paced environment
  • Optimized information gathering and presentations with implementation of practical filing system.

Contractor-Administrative Assistant

PAE & Immigration And Naturalization Service
04.2019 - 10.2019
  • Overseeing docket preparation in accordance with federal law
  • Certificate preparation and assistance during immigration ceremonies
  • Retrieved, maintained, and entered records utilizing the secured ELIS system
  • Developed and executed creative solutions to complex problems.
  • Sorted and distributed files, recorded incoming shipments for government records.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Customer Service Representative

California Check Cashing
01.2003 - 12.2004
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Followed department policies and completed required paperwork for each transaction
  • Contributed to fraud detection support, documenting suspicious activity, and reporting flagged transactions
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Acquisitions Associate

Providian Financial
01.1998 - 12.2000
  • Supported exceptional customer service with prompt acknowledgment and accurate accounting services in a fast-paced environment
  • Responded to banking inquiries and requests from customers
  • Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement
  • Processed card transactions and orders in accordance with company policy and financial security laws.

Office Assistant

Patton, Wolan
07.1997 - 12.1998
  • Responded to inquiries from internal and external parties to facilitate communication or provide direction
  • Created manual and electronic document files and records, providing up-to-date information or historical reference
  • Utilized mail/fax systems and coordinated flow of information, internally, and with other organizations.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Education

Associates Degree - Clinical Psychology

Fresno City College
Fresno, CA
05.2025

Certificate - Medical Insurance Coding

San Joaquin Valley College
Visalia, CA
04.2024

Skills

  • Microsoft 365 Proficient
  • 45 WPM Typing Speed
  • Sales
  • Data Entry
  • Filing Management
  • Analytical Abilities
  • Critical Thinking
  • Team Coordination
  • Document Scanning
  • Clerical Support
  • Records Maintenance
  • Time Management
  • Reading Comprehension
  • Customer Retention
  • Customer Service

Timeline

Contractor-Administrative Assistant

PAE & Immigration And Naturalization Service
04.2019 - 10.2019

Seasonal Intermittent Filing Clerk

Internal Revenue Service
02.2017 - 07.2020

Customer Service Representative

California Check Cashing
01.2003 - 12.2004

Acquisitions Associate

Providian Financial
01.1998 - 12.2000

Office Assistant

Patton, Wolan
07.1997 - 12.1998

Associates Degree - Clinical Psychology

Fresno City College

Certificate - Medical Insurance Coding

San Joaquin Valley College
Courtney James-Johnson