Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Courtney Jenkins

Lago Vista,TX

Summary

Achievement-oriented Product Manager with over 8 years of project management experience and special emphasis in real estate and financial products. Highly skilled in Agile team management, product development and delivery, stakeholder management, and roadmap creation with a focus on maximizing value, impact, and efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Product Manager

Homeward Inc
08.2022 - Current
  • Successfully program managed the Salesforce team dedicated to company-wide operations through collaboration with the Salesforce manager, 3 other product managers, and software engineers, to effectively prioritize and manage work.
  • Spearheaded the redesign of our company website, coordinating closely with the CEO, senior leadership, marketing designer, and an external contractor, resulting in an increase of traffic and referrals by X%, significantly enhancing our online presence and brand visibility.
  • Integrated 5+ partners, while increasing conversion x%, which consisted of custom updates to our customer facing dashboard and workflow updates in Salesforce.
  • Led the implementation of a lead management system and lead routing tool, achieving 98% sales cadence adherence (8% above goal) and a 4% increase in conversion. (Salesloft and LeanData)
  • Lead the creation and alignment of quarterly roadmaps for our team to ensure our team is delivering impactful updates push forward our company objectives.

Product/Business Operations Manager

Heyl Group (Acquired By Homeward Inc)
01.2021 - 08.2022
  • Partnered with business stakeholders to lead ideation, technical development and launch of new features and capabilities within Salesforce and other key systems.
  • Managed a team of 3 Salesforce Administrators and 10 offshore support team members to optimize our systems, integrate key business partners, and provide support to 100+ end users.
  • Communicated to stakeholders across the business, created training materials, trained end users, and led system demos to increase user adoption.
  • Optimized the sales agent process from end to end resulting in improved user experience and decreased sales agent's admin time by ~40%.
  • Collaborated with leadership and recruiting stakeholders to build and launch a recruiting process that involved creating a new funnel within Salesforce.
  • Implemented Scrum framework which included training the team, migrating project management to Jira, and leading Scrum ceremonies.

Transaction Manager

The Heyl Group (Acquired By Homeward Inc)
10.2018 - 12.2020
  • Managed approximately 40 pending transactions and 15 new listings each month for 20+ agents across 3 cities while managing and training 4 Virtual Assistants.
  • Facilitated client, agent, title company, and lender communication from contract to close.
  • Verified financial accuracy and commission disbursement between the agent, The Heyl Group, Keller Williams, and our referral partners.

Business Development Representative

Memoryblue
05.2018 - 10.2018
  • Generated $100,000 in new business opportunities for 3 Outside Enterprise Sales Executives through high volume calling, email campaigns, and other prospecting techniques.
  • Created a 10-touch outbound campaign that resulted in a 300% increase in website interactions among target accounts.

Assistant Property Manager

Avesta Homes
11.2017 - 04.2018
  • Performed monthly closings, analyzed ledgers, identified accounting discrepancies, and reconciled accounts.
  • Leased vacant apartments and successfully closed, on average, 40% of touring residents each month while maintaining community’s Outreach Marketing, resulting in a 60% increase in traffic during the slower winter season.

Project Coordinator

Zweiacker & Associates
01.2015 - 09.2017
  • Responsible for identifying and providing solutions for deficiencies that appeared on inspection reports, obtaining estimates and scheduling repairs/updates throughout the entire real estate transaction.
  • Managed and maintained contractor relationships for “on-time” completion of assigned projects.
  • Assisted clients throughout the entire leasing process: showed homes, ran applications, and drafted leases.

Education

BBA - Management

Texas A&M University
College Station, TX
05.2016

Skills

  • Product Delivery
  • Project Planning
  • Agile Software Development
  • Team Leadership
  • Stakeholder Management
  • Scrum Framework
  • Salesforce, Jira, Whimsical, LucidChart, Mode, SalesLoft, LeanData

Certification

  • Certified Scrum Master, ScrumAlliance - Jan 2022

Timeline

Product Manager

Homeward Inc
08.2022 - Current

Product/Business Operations Manager

Heyl Group (Acquired By Homeward Inc)
01.2021 - 08.2022

Transaction Manager

The Heyl Group (Acquired By Homeward Inc)
10.2018 - 12.2020

Business Development Representative

Memoryblue
05.2018 - 10.2018

Assistant Property Manager

Avesta Homes
11.2017 - 04.2018

Project Coordinator

Zweiacker & Associates
01.2015 - 09.2017

BBA - Management

Texas A&M University

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Courtney Jenkins