Courtney Jepperson
Madison
Summary
Dynamic and dedicated professional with a proven track record at Dunkin', excelling in customer service and beverage preparation. Skilled in training new staff and ensuring health and safety compliance, I thrive in fast-paced environments, fostering team collaboration to enhance guest experiences and operational efficiency.
Overview
4
4
years of professional experience
Work History
Crew Member/Trainer
Dunkin'
11.2023 - 12.2025
- Delivered exceptional customer service, ensuring a positive experience for all guests.
- Operated coffee and beverage equipment to prepare high-quality products efficiently.
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
Hostess/Busser
Potosi Brewery
04.2022 - 08.2023
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system to optimize guest flow and minimize wait times.
- Assisted in maintaining cleanliness and organization of front-of-house
- Collaborated with team members to support high-volume service periods efficiently.
- Trained new staff on customer service standards and operational procedures.
Education
High School Diploma -
Potosi High School
Potosi, WI05.2025
Skills
- Customer service
- Beverage preparation
- Equipment operation
- Health and safety compliance
- Team collaboration
- Communication skills
Timeline
Crew Member/Trainer
Dunkin'
11.2023 - 12.2025
Hostess/Busser
Potosi Brewery
04.2022 - 08.2023
High School Diploma -
Potosi High School