Courtney Johnson
Crete,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
Work History
LOSS MITIGATION UNDERWRITER
DOVENMUHELE
11.2021 - Current
- Create and maintain files and systems under the direction of a Loss Mitigation Supervisor to establish eligibility and qualification for workout programs
- Responsible for setting up, reviewing, and analyzing hardship packages submitted by borrowers who need assistance in resolving their mortgage delinquency
- Determine workout options, which include loan modifications, pre-foreclosure sales, deed in lieu, repayment plans, & forbearance agreements
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs & resolving concerns
- I used the company troubleshooting resolutions tree to evaluate technical problems & find appropriate solutions.
CLOSER
A & N MORTGAGE
10.2016 - 03.2024
- Managed & closed all assigned loans, enabling fast closings that were free from errors & issues
- I served on a loans-processing team that achieved a star Award for increasing loan production by 12% in 2018
- Attained a stellar loan closing percentage & placed in the top 20% nationwide
- I reviewed and reconciled HUD settlement statements before closing for the borrower's information, account payoffs, homeowners' insurance, property taxes, and other pertinent closing information
- Created wire initiation and transmitted disbursement of funds on closed loans.
PROCESSING COORDINATOR/CLOSER
DRAPER & KRAMER
03.2019 - 11.2021
- I have submitted complete loan applications within strict timelines, focusing on attention to detail and 100% accuracy
- Collaborated with the loan officer to troubleshoot any potential problems with files and/or loan documentation, ensuring compliance with industry and company policies
- I communicated with homebuyers when needed to gather any additional required documentation needed to complete loan closing
- I organized a home closing session that included all applicable parties
- I ensured that the loan docs were clear and accurate, resulting in a successful closing on the loan.
LOAN SERVICING SPECIALISTS
BANK OF AMERICA
04.2013 - 09.2016
- Ensured individual loans complied with investor guidelines and achieved a significantly above-target error rate of 4% for 2015 with a 1.5% error rate
- I reviewed & validated the details of the loan application & closing documentation
- Collected & complied paperwork such as title abstract, insurance paperwork, loan files, & tax histories
- Filed completed loan application with underwriting & made approval or denial recommendations.
PROCESSING COORDINATOR
GUARANTEED RATE
11.2010 - 04.2013
- I have successfully closed an average of 45 to 60 loans per month
- Obtained copies of applicants' credit history & reviewed paperwork to determine the feasibility of granting loans
- Collected & complied paperwork such as title abstract, insurance paperwork, loan files, & tax histories
- Filed completed loan application with underwriting & made approval or denial recommendations.
Education
Bachelor of Science - Business Management
DePaul University
04.1998
High School Diploma -
05.1992
Skills
- Loan Modification
- Portfolio Management
- Credit evaluation
- Impact Assessment
- Variance Analysis
- New Client Acquisition
- Risk Mitigation
- Salesforce CRM
Timeline
LOSS MITIGATION UNDERWRITER
DOVENMUHELE
11.2021 - Current
PROCESSING COORDINATOR/CLOSER
DRAPER & KRAMER
03.2019 - 11.2021
CLOSER
A & N MORTGAGE
10.2016 - 03.2024
LOAN SERVICING SPECIALISTS
BANK OF AMERICA
04.2013 - 09.2016
PROCESSING COORDINATOR
GUARANTEED RATE
11.2010 - 04.2013
Bachelor of Science - Business Management
DePaul University