Courtney Johnson
Dallas,Texas
Summary
To secure a responsible, progressively challenging position where education and knowledge gained through prior experience can be fully utilized. A Position that is financially rewarding and provides an opportunity for growth and advancement while contributing to the company goals.
Knowledgeable in Warehouse Operations with proven track record in leading operational teams and optimizing workflow processes. Successfully managed cross-functional projects, resulting in improved efficiency and team performance. Demonstrated expertise in problem-solving and effective communication.
Overview
25
25
years of professional experience
Work History
Supervisor of Operations
VF Outdoor
10.2022 - 04.2025
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
Team Lead of Picking Department
Williamson-Dickies
01.2014 - 10.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
Inventory Control Clerk for picking Dept.
Blockbuster Distribution Center
10.2004 - 05.2010
- Made sure Orders were out on time cleared locations and outdated back orders
- Acting supervisor for Dept when supervisor was on vacation or out sick
- Dept Lead for 1 year before transition to ICC
- Assigned work tasks
- Built work carts for my team
- Trained and coached new and low performing associates
- Dept clerk for picking 2 years before transition to lead
- Fixed Dept errors updated orders performed lead duties when one wasn’t available
- Picker for 2 years 6 months
- Picked orders
Shift Manager
Mcdonalds
05.2001 - 05.2005
- Ran shift placed associates daily in their designated work area changed registers
Crew Person
Mcdonalds
09.2000 - 05.2005
- Take Orders, Grill, Drive-Thru
Education
Paul Quinn College
Dallas, Texas01.2002
High School -
Moises E. Molina High School
Dallas, Texas01.2001
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Workflow optimization
- Coaching and mentoring
- Staff evaluation
- Recruitment and hiring
- Safety procedures
- Damage control
- Problem-solving
- Staff management
- Performance management
- Warehouse operations
- Policies and procedures implementation
- Maintaining compliance
- Process flows
- Continuous improvements
- Process improvement
Timeline
Supervisor of Operations
VF Outdoor
10.2022 - 04.2025
Team Lead of Picking Department
Williamson-Dickies
01.2014 - 10.2022
Inventory Control Clerk for picking Dept.
Blockbuster Distribution Center
10.2004 - 05.2010
Shift Manager
Mcdonalds
05.2001 - 05.2005
Crew Person
Mcdonalds
09.2000 - 05.2005
High School -
Moises E. Molina High School
Paul Quinn College
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