Courtney Johnson
Nashville,TN
Summary
Dynamic professional with proven success at Marriott International in customer service and event coordination. Skilled in strategic planning, communication, and Microsoft Office, with a focus on streamlining logistics, boosting engagement, and driving revenue growth.
Overview
11
11
years of professional experience
Work History
Lifestyle Server
Marriott International, Inc.
Nashville, TN
06.2024 - Current
- Greet guests and provide excellent customer service in a fast-paced hotel dining environment
- Take food and beverage orders accurately and relay them promptly to kitchen staff using ordering point of sales kiosk.
- Serve meals and drinks according to hotel standards and guest preferences.
- Maintain cleanliness of tables, dining areas, and service stations by performing routine upkeep throughout shifts and completing opening and closing duties.
- Process guest payments and maintain accurate records of transactions.
- Address guest concerns professionally to ensure satisfaction and repeat business.
Entertainment Director
Natural Soul Experience
Nashville, TN
06.2015 - Current
- Coordinated logistics for events, ensuring seamless execution and operational efficiency.
- Cultivated partnerships with local artists and vendors to diversify entertainment offerings.
- Launched new initiatives to enhance brand visibility and awareness within the local entertainment industry.
- Managed entertainment schedule and programming to minimize conflict and delays.
- Developed strong relationships with vendors, negotiating favorable contracts for equipment and services while obtaining quality products and services.
- Managed budgets effectively, ensuring smooth operations and cost efficiency for all events.
- Prepared schedule guides for stage and sounds managers to facilitate production.
- Oversaw logistics for multiple simultaneous events, ensuring seamless coordination between venue staff and performers.
Executive Administrative Assistant
SolutionsNow!
Nashville, TN
05.2021 - 12.2023
- Provided administrative support to company founders and manage daily operations.
- Coordinated meetings, events, and vendor appointments.
- Planned and executed special events and speaking engagements.
- Recruited and engaged student volunteers and campus outreach.
- Acted as the primary contact for students, customers, and sponsors.
- Designed graphics and schedule/post social media content.
- Maintained records and submit monthly reports.
- Handled confidential information with discretion.
Education
License - Tennessee Real Estate Commission - Real Estate
Tennessee Real Estate Educational Systems, Inc.
Nashville, TN12.2021
Certificate - Meeting And Event Planning
Belmont University
Nashville, TN03.2021
Master of Arts - Civic Leadership And Public Service
Lipscomb University
Nashville, TN12.2018
Bachelor of Science - Africana Studies / Business Administration
Tennessee State University
Nashville, TN05.2012
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Meeting & Event Planning
- Marketing and Promotions
- Excellent Decision-Making and Problem Solving
- Communication and Interpersonal Savvy
- Organizational Skills
Timeline
Lifestyle Server
Marriott International, Inc.
06.2024 - Current
Executive Administrative Assistant
SolutionsNow!
05.2021 - 12.2023
Entertainment Director
Natural Soul Experience
06.2015 - Current
License - Tennessee Real Estate Commission - Real Estate
Tennessee Real Estate Educational Systems, Inc.
Certificate - Meeting And Event Planning
Belmont University
Master of Arts - Civic Leadership And Public Service
Lipscomb University
Bachelor of Science - Africana Studies / Business Administration
Tennessee State University