Courtney Jones
Fresno,CA
Summary
Skilled in processing POS system transactions and providing superior customer service. Ready to fulfill opportunity within team by leveraging bakery operations and equipment knowledge. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Studio Associate
Club Pilates Franchise LLC
Fresno, CA
02.2022 - Current
- Assist customers with signing up for store loyalty programs and provided details about key benefits.
- Manage efficient cash register operations.
- Maintain up-to-date knowledge of store sales, payment policies and security standards.
- Create inviting environment for customers by maintaining store organization and cleanliness.
Bra Fit Expert
Victoria's Secret & PINK
Fresno, CA
10.2019 - 02.2022
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Prioritized helping customers over completing other routine tasks in store.
Server
Buffalo Wild Wings
Fresno, CA
09.2019 - 01.2021
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
Education
Some College (No Degree) -
Biola University
La Mirada, CASkills
Interpersonal Communication
undefinedTimeline
Studio Associate
Club Pilates Franchise LLC
02.2022 - Current
Bra Fit Expert
Victoria's Secret & PINK
10.2019 - 02.2022
Server
Buffalo Wild Wings
09.2019 - 01.2021
Some College (No Degree) -
Biola University
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