Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Jones

Charlotte,NC

Summary

Highly organized and analytical communications professional with superior goal setting, decision-making, and problem-solving skills. Proven track record of self-motivation, creativity, and initiative in achieving both personal and corporate goals. Adapts quickly to changes in various industries and evolving needs. Exceptional ability to identify, develop, and maintain a network of people and resources to accomplish tasks. Executes strategic initiatives with a methodical approach.

Overview

9
9
years of professional experience

Work History

Program Manager – CEO & Employee Communications

Cisco
08.2023 - Current
  • Organized, facilitated and managed company’s employee listening program to conduct research and leverage collected data to improve internal employee communications on a global scale.
  • Create project management dashboards (ClickUp, Smartsheet, Airtable) to track action items of running projects/programs.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Created and manage team communication Sharepoint sites to showcase the organization but also maintain team documentation process.
  • Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Assists with both quarterly and annual strategic content and budget planning processes.
  • Manage cadence of meetings to drive effective and impactful outcomes and resolutions.
  • Develop agendas and craft effective presentations
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.

Administrative Assistant – Sales Compensation

Cisco
04.2022 - 08.2023
  • Calendar Management: Manages Director’s calendar by prioritizing schedules and meetings
  • Meeting Planning and Organizations: Assists Director in planning and organizing meetings by taking responsibility for assembling the agenda, location, meeting technology (WebEx, TP) based upon participant needs, and all other meeting logistics
  • Special Projects: Provides analytical support to assist Sr
  • Director on special projects
  • Research issues, analyzes problems, compiles data, and prepares reports
  • Employee Engagement: Create, Plan and Execute events to promote team employee engagement
  • Maintain quarterly department newsletter
  • Update and maintain department share point
  • Correspondence/Approvals: Supports Director by acting as proxy for communications and approvals as authorized
  • Answers general questions as necessary and refers (filters) routine matters to appropriate parties and follows up to ensure accurate disposition.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Executive Assistant

Lowe’s
07.2020 - 04.2022
  • Performed primary responsibility of delivering administrative assistance for VP, Directors, Managers, and Team members including creating and maintaining distribution lists, send out calendar reminders and meeting invites, handling incoming calls, communications and subsequent requests, inputting expenses, booking travel arrangements, scheduling meetings and events, and preparing presentations
  • Reviewed and edited internal corporate communications before them being sent out on behalf of the VP
  • Created and facilitated organization wide events such as Townhalls or All Hands for an audience of 300+ associates
  • Arranged exploratory calls and interviews of potential candidates for open positions within the organization
  • Maintained accurate payroll records (e.g
  • Enters weekly payroll data, tracks vacation, holiday, and sick hours, provides exception reporting as needed) as well a processed employee transfers or terminations
  • Handles on-boarding of VPs and directors which includes laptop, equipment and IT systems set up, phone set up, HR systems input, P-cards, etc
  • Provided key support to team, including performance of a wide variety of specialized clerical functions involving compiling and arranging data, making computations, designing and preparing reports, processing and coding documents, and maintaining specialized and comprehensive records and filing.

Executive Assistant

Mecklenburg County ABC Board
01.2019 - 07.2020
  • Assist CEO with calendar and scheduling maintenance
  • Maintain multiple calendars (training room calendar, HR calendar, overall organization calendar)
  • Create expense reports for administration
  • Screen potential employment candidates and schedule interview
  • Help complete bi-monthly financial reports to enable checks to be sent to vendors
  • Order and set up catering for breakfast/luncheon meetings and trainings
  • Keep employee information updated in database to ensure accuracy when needed
  • Obtain and maintain information on the latest laws and news regarding alcohol and mixed beverage selling and purchasing
  • Made sure office supplies were fully stocked and readily available
  • Brief executives on upcoming meetings with clients and/or vendors
  • Assist with day to day office operation to make sure that everything was running smoothly and efficiently.

Administrative Assistant

ECS Southeast LLP
03.2015 - 04.2017
  • Assist Vice President with calendar and scheduling maintenance
  • Arrange travel and hotel accommodations for employees to all seminars, training classes, job sites and all other travel destinations
  • Proofread, revise, and finalize proposals to the standard of ECS to send to clients
  • Enter bill codes into database to be used for invoicing
  • Order and set up catering for breakfast/luncheon meetings and trainings
  • Maintain project workload spreadsheet weekly to predict hiring trends monthly
  • Handle collection efforts of invoices for all work done on project work sites
  • Update project documents regularly on Mecklenburg county’s building permit website
  • Add and maintain client information in the office database to make it accessible to employees.

Education

Bachelor of Science in Journalism And Mass Communication - Electronic Media

North Carolina Agricultural & Technical State University
Greensboro, NC
05.2013

Skills

  • Project management platforms: Airtable, Smartsheet Click Up
  • Workday
  • Microsoft office: Powepoint, Excel, Outlook, Word
  • Sharepoint
  • Concur
  • Canva
  • Google Suite
  • Slack
  • Jira

Timeline

Program Manager – CEO & Employee Communications

Cisco
08.2023 - Current

Administrative Assistant – Sales Compensation

Cisco
04.2022 - 08.2023

Executive Assistant

Lowe’s
07.2020 - 04.2022

Executive Assistant

Mecklenburg County ABC Board
01.2019 - 07.2020

Administrative Assistant

ECS Southeast LLP
03.2015 - 04.2017

Bachelor of Science in Journalism And Mass Communication - Electronic Media

North Carolina Agricultural & Technical State University

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Courtney Jones