Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Jones

Charlotte,NC

Summary

Summary

Dedicated and detail-oriented professional with a strong background in customer service, team leadership, and sales. Experienced as a Deck Supervisor at a swim school, ensuring safety and quality instruction while managing staff and scheduling. Proven ability to enhance customer experiences as a Head Server at Waffle House, leading a team to provide exceptional service. Skilled in inventory management and product knowledge from the role as a Sales Associate at a firework store. Fortinet Certified Associate in Cybersecurity , with a solid understanding of safety protocols and risk management. Adaptable and committed to continuous improvement, focused on fostering positive environments and achieving operational excellence, with proven skills in maintaining safe, efficient and fully operational vessel systems. Experienced in surveying operations, investigating concerns and developing corrective action plans. Excellent scheduling, project management and complex problem-solving skills with diligent and determined approach. Successful at organizing the people and materials necessary to keep ship systems and propulsion working effectively. Adept at diverse tasks, including engine repair, parts lubrication and safety testing. Solid background of maintaining tidy and well-organized work areas and equipment for smooth inspections. With proven skills in maintaining safe, efficient and fully operational vessel systems. Experienced in surveying operations, investigating concerns and developing corrective action plans. Excellent scheduling, project management and complex problem-solving skills with diligent and determined approach.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Deck Supervisor

Goldfish Swim School
12.2023 - 05.2024
  • Supervised daily swim classes, ensuring a safe and engaging environment for students.
  • Managed and trained swim instructors, providing feedback and support for skill development.
  • Ensured adherence to safety protocols and emergency procedures during swim sessions.
  • Coordinated scheduling of classes and instructor assignments to optimize facility use.
  • Monitored student progress, providing feedback to parents and instructors.
  • Maintained cleanliness and organization of the pool deck and surrounding areas.
  • Resolved conflicts or concerns from parents and students in a professional manner.
  • Collaborated with management to develop and implement swim curriculum enhancements.

Sales Associate

Firework Supermarket
05.2022 - 07.2022
  • Provided excellent customer service, assisting customers with product selection and inquiries.
  • Maintained product knowledge about various fireworks, including safety guidelines and usage.
  • Operated the cash register, processing transactions accurately and efficiently.
  • Managed inventory levels, restocking shelves and organizing products for optimal display.
  • Educated customers on safety practices for the handling and use of fireworks.
  • Assisted in the planning and execution of promotional events to boost sales.
  • Resolved customer complaints and issues promptly to ensure satisfaction.
  • Collaborated with team members to ensure a positive shopping experience.
  • Followed all safety protocols and regulations related to firework sales and storage.

Head Server

Waffle House
08.2016 - 02.2021
  • Led a team of servers, ensuring exceptional customer service and smooth operations.
  • Trained and mentored new staff, fostering a positive and efficient work environment.
  • Managed dining area to maintain cleanliness and organization during service.
  • Handled customer inquiries and complaints professionally, ensuring guest satisfaction.
  • Monitored inventory levels and assisted in ordering supplies as needed.
  • Processed customer payments accurately and efficiently.
  • Maintained knowledge of menu items, including daily specials and promotions.

Education

Fortinet Certified Associate in Cybersecurity - Cybersecurity

Forinet Learning Institute
Charlotte, NC
10-2024

GED -

North Carolina GED
Charlotte, NC
05-2022

Skills

Customer Service Skills Sales and Marketing Skills Technical Skills Safety and Compliance Skills Additional Skills

  • Excellent communication and interpersonal skills
  • Conflict resolution and problem-solving abilities
  • Ability to work effectively in a team environment
  • Product knowledge and customer engagement
  • Inventory management and merchandising
  • Promotional event planning and execution
  • Knowledge of cybersecurity principles and practices
  • Familiarity with point-of-sale (POS) systems
  • Basic troubleshooting and technical support
  • Understanding of safety protocols and regulations
  • Emergency response and first aid knowledge
  • Risk assessment and mitigation strategies
  • Adaptability in fast-paced environments
  • Strong organizational and multitasking abilities
  • Attention to detail and accuracy

Certification

Fortinet Certified Associate in Cybersecurity (FCA)

Timeline

Deck Supervisor

Goldfish Swim School
12.2023 - 05.2024

Sales Associate

Firework Supermarket
05.2022 - 07.2022

Head Server

Waffle House
08.2016 - 02.2021

Fortinet Certified Associate in Cybersecurity - Cybersecurity

Forinet Learning Institute

GED -

North Carolina GED
Courtney Jones