Courtney Jones
Longview,TX
Summary
Dynamic IT professional with proven expertise at Martin Gas in dispatch coordination and customer service. Skilled in problem-solving and time management, I successfully directed the routing of 120 fleet vehicles, ensuring timely deliveries. Adept at utilizing dispatch software and maintaining databases to enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
IT/Dispatcher
Martin Gas
10.2017 - 02.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking 120 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
IT Technician
All Seasons Windows and Doors
07.2016 - 08.2017
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Driver
Made-Rite
08.2013 - 05.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Education
Bachelor of Science - Computer Science
Texas College
Tyler05-2008
Skills
- Customer service
- Data entry
- Dispatch software
- Decision-making
- Time management
- Active listening
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Database maintenance
Languages
English
Full Professional
Timeline
IT/Dispatcher
Martin Gas
10.2017 - 02.2023
IT Technician
All Seasons Windows and Doors
07.2016 - 08.2017
Driver
Made-Rite
08.2013 - 05.2017
Bachelor of Science - Computer Science
Texas College
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