Dorothy Mucciarone
Walpole,Massachusetts
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Dispatcher Police / Fire /EMS Dispatcher
Westwood Police Department
588 High St, Westwood, MA 02090
10.1995 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of numerous fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
Communication Center Manager - Police / Fire / EMS Center Management
Fitch & Associates LLC
Oklahoma City, OK12-2024
Reserve Police Officer - Patrol, Laws & Procedures
S.E.M.P.T.A Police Academy
1700 Grand Army Hywy, Swamsea, MA05-2014
Certified Mounted Park Ranger - Horse Care, Riding English Style & Crowd Control
Boston Park Ranger Mounted Academy
Jamaica Plain, MA06-1997
Certified Boston Park Ranger - Emerald Necklace, Patrol, History
Boston Park Ranger Academy
Jamaica Plain, MA05-1995
EMT-B - Emergency Medical Care
Norfolk Bristol ASA Training Center
Brockton, MA01-1994
Associate of Applied Science - Criminal Justice
Bunker Hill Community College
Charlestown, MA05-1988
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Dispatching procedures
Certification
https://myqrcode.com/en/qr/de27caf5
Timeline
Dispatcher Police / Fire /EMS Dispatcher
Westwood Police Department
10.1995 - Current
Communication Center Manager - Police / Fire / EMS Center Management
Fitch & Associates LLC
Reserve Police Officer - Patrol, Laws & Procedures
S.E.M.P.T.A Police Academy
Certified Mounted Park Ranger - Horse Care, Riding English Style & Crowd Control
Boston Park Ranger Mounted Academy
Certified Boston Park Ranger - Emerald Necklace, Patrol, History
Boston Park Ranger Academy
EMT-B - Emergency Medical Care
Norfolk Bristol ASA Training Center
Associate of Applied Science - Criminal Justice
Bunker Hill Community College