Anthony Mylett
Highland Village,TX
Summary
Emergency Communication Professional with 8+ Years of experience in emergency response coordination. Highly adept at managing high-pressure situations and ensuring rapid and accurate dispatch. Team-oriented with focus on collaboration and adaptable to changing circumstances. Known for strong problem-solving skills and effective communication. Proven leader with prior supervisory and performance management experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Police/Fire/EMS Dispatcher
Snohomish County 9-1-1
07.2017 - 12.2025
- Responsible for successfully receiving and routing calls for service in high stress, high consequence situations and ensuring the appropriate resources are deployed. This would include, but was not limited to, inbound 9-1-1 calls for auto accidents, house fires, medical emergencies and active weapon offenses.
Move Manager
Two Men and a Truck
09.2016 - 05.2017
- Responsible for successfully receiving and routing calls for service in high stress, high consequence situations and ensuring the appropriate resources are deployed. This would include but not limited to inbound 9-1-1 calls for auto accidents, home fires, medical emergencies, and active weapon offenses. Worked positions rotated daily and thus different skill sets were needed dependent on the position.
Sr Customer Service Supervisor
National HME
04.2012 - 09.2016
- Responsible for supervising teams of three supervisors who managed 25 customer service representatives in the hospice/medical equipment service space. Handled customer escalations, drove performance management as well as quality assurance, interviewed and hired customer service representatives.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TXSkills
- Conflict Resolution
- Data Analysis
- Record Keeping
- Computer Skills
- HIPPA Knowledge
- NCIC Certified
- Customer Service Expertise
- Sales
- EMD Training
- Sensitive Information Handling
- Call prioritization
- Dispatch software
- Public safety awareness
- Stress tolerance
- Radio communication
- Multitasking
- Teamwork and collaboration
Certification
- EMD - Emergency Medical Dispatch
- NCIC Certified
- PST - Public Safety Telecommunicator
Timeline
Police/Fire/EMS Dispatcher
Snohomish County 9-1-1
07.2017 - 12.2025
Move Manager
Two Men and a Truck
09.2016 - 05.2017
Sr Customer Service Supervisor
National HME
04.2012 - 09.2016
Associate of Arts -
Tarrant County College